Customer Success & Product Manager (copy)

Hidden Jobs; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work setup

Commission opportunities

High ownership role

Job summary

Hidden Jobs is seeking a hybrid customer-success, product, and solutions-engineering professional for a fast-growing SaaS platform. You will partner with customers to understand workflows, configure integrations and AI-powered automations, and feed feedback to product and engineering.

The role blends customer interactions with building demos, requires 2+ years in customer-facing roles, strong communication, API/webhook experience, and a proactive, organized approach to multi-customer projects.

Qualifications

• 2+ years in customer-facing tech roles.
• Strong written and verbal communication.
• Experience with APIs, webhooks, automation, AI/LLM.
• Highly organized with multi-project management.

Responsibilities

• Own customer requests from first inquiry through resolution, removing blockers during onboarding and adoption.
• Build strong customer relationships and proactively identify opportunities to expand usage and value.
• Configure workflows, integrations, and automations on behalf of customers using APIs, webhooks, scripting, and AI-powered agents.
• Troubleshoot implementations, distinguishing configuration issues from genuine product gaps.
• Translate customer workflows and feedback into clear requirements, specs, and demos for product and engineering teams.
• Identify upsell and expansion opportunities and participate in those conversations.

Skills

Communication

APIs & Webhooks

Automation tools

Ownership

Technical translation

Education

Engineering/Information Systems background

Job description

Role overview

A hybrid customer-success, product, and solutions-engineering role on a fast-growing SaaS platform. The holder partners directly with customers to understand their workflows, configures integrations and AI-powered automations on their behalf, and channels feedback into product and engineering improvements. It suits someone equally comfortable on a customer call and inside the product building demos and prototypes.

Responsibilities

• Own customer requests from first inquiry through resolution, removing blockers during onboarding and adoption.
• Build strong customer relationships and proactively identify opportunities to expand usage and value.
• Configure workflows, integrations, and automations on behalf of customers using APIs, webhooks, Zapier, scripting, and AI-powered agents.
• Troubleshoot implementations, distinguishing configuration issues from genuine product gaps.
• Translate customer workflows and feedback into clear requirements, specs, and demos for product and engineering teams.
• Identify upsell and expansion opportunities and participate in those conversations.

Requirements

• 2+ years in customer success, account management, solutions consulting, product management, SaaS implementation, technical support, or a comparable customer-facing role, ideally in a startup or fast-growing environment.
• Strong written and verbal communication, with the ability to translate between customer needs and technical teams.
• Demonstrated ownership of customer issues from problem definition through resolution and follow-up.
• Comfort working with APIs, webhooks, integrations, automation tools, scripting, and AI or LLM platforms, including prompt design and iteration.
• Highly organised and detail-oriented, able to manage multiple customers, projects, and priorities in a fast-paced setting.

Nice to have

• Background in engineering, information systems, or a related technical field.
• Commercial awareness and prior participation in upsell or account-expansion motions.

Benefits and work setup

• High-ownership role within a fast-growing team, with visibility across customer success, product, and engineering.
• Commission opportunities may be available for qualified upsell and expansion activity.