Customer Success & Pre-Production Coordinator

Carley Foundry, Inc.; Blaine (MN); Vor Ort; USD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical insurance plans

Health Savings Account (HSA)

Dental and vision insurance

Short-term disability (STD)

Company-sponsored basic life insurance

Voluntary life, spouse, and child life

401(k) retirement plan

Parental leave

Paid time off

Wellness program

Company-sponsored events

Zusammenfassung

Carley Foundry, Inc. is seeking a detail-oriented Customer Service and Pre-Production Coordinator to support customer orders and keep pre-production work moving through our manufacturing operations.

You will collaborate with Customer Service, Engineering, Quality, and Production to maintain accurate order information, coordinate schedules, and keep customers informed. This role thrives on building relationships, managing details, and meeting deadlines.

Qualifikationen

• High school diploma or GED required; a two-year degree is preferred.
• At least two years of relevant experience in customer service, sales, manufacturing, or a related industry.
• Strong communication and customer relationship skills.
• Excellent organization, accuracy, and attention to detail.
• Ability to manage multiple priorities and follow through on deadlines.
• Basic understanding of manufacturing and production concepts.
• Ability to work effectively with employees across office and manufacturing environments.
• Willingness to learn Carley Foundry's products, processes, and quality standards.

Aufgaben

• Enter customer purchase orders into the system and maintain accurate order records.
• Monitor and coordinate daily schedules for pre-production parts.
• Prepare and distribute pre-production packets and supporting paperwork.
• Communicate with customers about order status, schedules, and inquiries.
• Coordinate with Engineering and Production Supervisors to support investment casting needs and timely delivery.
• Maintain customer stock lists and support inventory accuracy for stocking programs.
• Process Return Material Authorizations and related internal documentation.
• Maintain customer invoices, packing slips, and other records.
• Track timelines, prepare reports, and communicate issues that may affect customer commitments.
• Support quality initiatives, process improvements, and company safety requirements.

Kenntnisse

Customer service

Communication skills

Organization

Attention to detail

Multitasking

Manufacturing knowledge

Team collaboration

Ausbildung

High School Diploma or GED

Associate degree preferred

Jobbeschreibung

Carley Foundry, Inc. is seeking a detail-oriented Customer Service and Pre-Production Coordinator to support customer orders and keep pre-production work moving through our manufacturing operations.

You will collaborate with Customer Service, Engineering, Quality, and Production to maintain accurate order information, coordinate schedules, and keep customers informed. This role thrives on building relationships, managing details, and meeting deadlines.