Customer Service/Pre-Production

Carley Foundry, Inc.; Blaine (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Comprehensive medical insurance plans

Health Savings Account (HSA)

Dental and vision insurance

Short-term disability (STD)

Company-sponsored basic life insurance

Voluntary life, spouse, and child life

401(k) retirement plan

Parental leave

Paid time off

Wellness program

Company-sponsored events

Job summary

Carley Foundry, Inc. is seeking a detail-oriented Customer Service and Pre-Production Coordinator to support customer orders and keep pre-production work moving through our manufacturing operations.

You will collaborate with Customer Service, Engineering, Quality, and Production to maintain accurate order information, coordinate schedules, and keep customers informed. This role thrives on building relationships, managing details, and meeting deadlines.

Qualifications

• High school diploma or GED required; a two-year degree is preferred.
• At least two years of relevant experience in customer service, sales, manufacturing, or a related industry.
• Strong communication and customer relationship skills.
• Excellent organization, accuracy, and attention to detail.
• Ability to manage multiple priorities and follow through on deadlines.
• Basic understanding of manufacturing and production concepts.
• Ability to work effectively with employees across office and manufacturing environments.
• Willingness to learn Carley Foundry's products, processes, and quality standards.

Responsibilities

• Enter customer purchase orders into the system and maintain accurate order records.
• Monitor and coordinate daily schedules for pre-production parts.
• Prepare and distribute pre-production packets and supporting paperwork.
• Communicate with customers about order status, schedules, and inquiries.
• Coordinate with Engineering and Production Supervisors to support investment casting needs and timely delivery.
• Maintain customer stock lists and support inventory accuracy for stocking programs.
• Process Return Material Authorizations and related internal documentation.
• Maintain customer invoices, packing slips, and other records.
• Track timelines, prepare reports, and communicate issues that may affect customer commitments.
• Support quality initiatives, process improvements, and company safety requirements.

Skills

Customer service

Communication skills

Organization

Attention to detail

Multitasking

Manufacturing knowledge

Team collaboration

Education

High School Diploma or GED

Associate degree preferred

Job description

About the Role

Carley Foundry is seeking an organized, detail-oriented Customer Service and Pre-Production Coordinator to support customer orders and help keep pre-production work moving through our manufacturing operations.

In this role, you will work closely with Customer Service, Engineering, Quality, and Production to maintain accurate order information, coordinate schedules, and keep customers informed. This opportunity is a good fit for someone who enjoys building customer relationships, managing details, and collaborating with others to meet deadlines

What You'll Do

• Enter customer purchase orders into the system and maintain accurate order records.
• Monitor and coordinate daily schedules for pre-production parts.
• Prepare and distribute pre-production packets and supporting paperwork.
• Communicate with customers about order status, schedules, and inquiries.
• Coordinate with Engineering and Production Supervisors to support investment casting needs and timely delivery.
• Maintain customer stock lists and support inventory accuracy for stocking programs.
• Process Return Material Authorizations and related internal documentation.
• Maintain customer invoices, packing slips, and other records.
• Track timelines, prepare reports, and communicate issues that may affect customer commitments.
• Support quality initiatives, process improvements, and company safety requirements.

What We're Looking For

• High school diploma or GED required; a two-year degree is preferred.
• At least two years of relevant experience in customer service, sales, manufacturing, or a related industry.
• Strong communication and customer relationship skills.
• Excellent organization, accuracy, and attention to detail.
• Ability to manage multiple priorities and follow through on deadlines.
• Basic understanding of manufacturing and production concepts.
• Ability to work effectively with employees across office and manufacturing environments.
• Willingness to learn Carley Foundry's products, processes, and quality standards.

Pay

$55,000-$65,000, depending on qualifications and experience.

Hours Per Week

40-45 hours

Benefits

Comprehensive medical insurance plans, Health Savings Account (HSA), Dental and vision insurance, Short-term disability (STD), Company-sponsored basic life insurance, Voluntary life, spouse, and child life insurance, 401(k) retirement plan, Parental leave, Paid time off, Wellness program, and Company-sponsored events

Signing Bonus

PLUS $2000 Signing Bonus after the completion of 180 days

About Carley Foundry

Carley Foundry is a third-generation, family-owned business established in 1955. We produce premium-quality castings for customers across a variety of industries, specializing in sand, permanent mold, and investment casting.

We take pride in our quality, attention to detail, and commitment to meeting customer expectations. Our focus on continuous improvement and teamwork helps us deliver high-quality products and service.

Learn more about us at www.carleyfoundry.com.

Carley Foundry, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, age, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, protected veteran status, or any other status protected by applicable federal, state, or local laws.