Customer Success Partner, Specialty Films & Packaging

Pregis; Grand Rapids (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Pregis in Grand Rapids, MI is hiring a Customer Success Representative to develop, maintain, and improve systems and strategies that support our specialty films market. You will work under the VP of Sales Operations to grow and support film partners by meeting and exceeding their requirements, with involvement in planning, inventory management, and customer data accuracy.

You will collect the voice of the customer, respond quickly to requests, and collaborate with sales, R&D, and logistics to

Qualifications

• Experience in asking probing questions to understand customer needs.
• Strong interpersonal communication and active listening.
• Outgoing self-starter who can work independently.
• Ability to think quickly and solve problems.

Responsibilities

• Collect voice of customer to identify best solution and elevate for success.
• Research, train, and gain product knowledge to serve customers and support sales.
• Respond quickly to customer requests, internal and external.
• Route qualified opportunities to sales executives and R&D lead for development and closure.
• Maintain accurate pricing in ERP systems and provide accurate item setup for production.

Skills

Probing questions

Communication

Independence

Problem solving

Tools

Microsoft Office Suite

Job description

Pregis in Grand Rapids, MI is hiring a Customer Success Representative to develop, maintain, and improve systems and strategies that support our specialty films market. You will work under the VP of Sales Operations to grow and support film partners by meeting and exceeding their requirements, with involvement in planning, inventory management, and customer data accuracy.

You will collect the voice of the customer, respond quickly to requests, and collaborate with sales, R&D, and logistics to