Customer Success Specialist - Films & Manufacturing

Rock Entertainment Group; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Pregis is seeking a Customer Success Representative in Grand Rapids, MI to support our film partners by understanding their needs and coordinating with sales, product, and logistics to meet requirements.

The role emphasizes proactive communication, problem solving, and timely responses to inquiries, with responsibility for collecting customer feedback and assisting in forecasting and order accuracy.

Qualifications

• Experience using probing questions to understand customer needs.
• Strong interpersonal communication and superior listening skills.
• Outgoing, self-starting, able to work independently.
• Ability to think quickly and solve problems.

Responsibilities

• Collect voice of customer to identify best solutions and opportunities.
• Respond quickly to internal and external customer requests.
• Route opportunities to sales executives and R&D leads for development.
• Maintain accurate pricing and orders in ERP systems.
• Coordinate with logistics to meet delivery requirements.

Skills

Probing questions

Interpersonal communication

Active listening

Independent worker

Problem solving

Tools

Microsoft Office Suite

Job description

Pregis is seeking a Customer Success Representative in Grand Rapids, MI to support our film partners by understanding their needs and coordinating with sales, product, and logistics to meet requirements.

The role emphasizes proactive communication, problem solving, and timely responses to inquiries, with responsibility for collecting customer feedback and assisting in forecasting and order accuracy.