Customer Success & Orders Coordinator

PLI Fabrication LLC; Suwanee (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

PLI Fabrication LLC in Suwanee, GA builds strong customer relationships by handling quotes and processing orders quickly.

The role requires 2–4 years in manufacturing, a college degree or equivalent, and proficiency with Microsoft Office; ACUMATICA knowledge is a plus.

You will support Sales, coordinate with internal departments, and ensure timely responses to customer inquiries to maintain service levels.

Qualifications

• College degree or equivalent experience.
• Two to four years related experience in manufacturing.
• Advanced Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.

Responsibilities

• Build and maintain working knowledge of customer base products and applications.
• Process customer orders in an accurate and timely manner (goal - within 24 hours).
• Process quote requests and verify information on quote prior to faxing/emailing to customer.
• Coordinate end of life (EOL) on production parts with Customer and appropriate departments.
• Liaison for customer and Sales Team with internal departments.
• Negotiate with internal and external customers to resolve issues/concerns.

Skills

Two to four years related experience

Education

College degree or equivalent experience

Tools

ACUMATICA

Job description

PLI Fabrication LLC in Suwanee, GA builds strong customer relationships by handling quotes and processing orders quickly.

The role requires 2–4 years in manufacturing, a college degree or equivalent, and proficiency with Microsoft Office; ACUMATICA knowledge is a plus.

You will support Sales, coordinate with internal departments, and ensure timely responses to customer inquiries to maintain service levels.