Customer Service Coordinator

PLI Fabrication LLC; Suwanee (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

PLI Fabrication LLC in Suwanee, GA builds strong customer relationships by handling quotes and processing orders quickly.

The role requires 2–4 years in manufacturing, a college degree or equivalent, and proficiency with Microsoft Office; ACUMATICA knowledge is a plus.

You will support Sales, coordinate with internal departments, and ensure timely responses to customer inquiries to maintain service levels.

Qualifications

• College degree or equivalent experience.
• Two to four years related experience in manufacturing.
• Advanced Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.

Responsibilities

• Build and maintain working knowledge of customer base products and applications.
• Process customer orders in an accurate and timely manner (goal - within 24 hours).
• Process quote requests and verify information on quote prior to faxing/emailing to customer.
• Coordinate end of life (EOL) on production parts with Customer and appropriate departments.
• Liaison for customer and Sales Team with internal departments.
• Negotiate with internal and external customers to resolve issues/concerns.

Skills

Two to four years related experience

Education

College degree or equivalent experience

Tools

ACUMATICA

Job description

Builds working relationships with customers by requesting quotes and processing orders.

Essential Functions Statement(s)

• Build and maintain working knowledge of customer base products and applications.
• Build and maintain working relationships with customer base.
• Process customer orders in an accurate and timely manner (goal - within 24 hours).
• Learn and maintain working knowledge of customer systems (i.e., EDI, In house systems, matrix, etc.)
• Liaison for customer and Sales Team with internal departments.
• Address / complete all tasks identified in daily production meeting.
• Process quote requests and verify information on quote prior to faxing/emailing to customer.
• Expedite orders when necessary.
• Handle inquiries and/or concerns to resolve discrepancies for external and internal customers.
• Work closely with Sales Team to maintain open communication and update information.
• Maintain method folders and update when necessary.
• Coordinate end of life (EOL) on production parts with Customer and appropriate departments.
• Negotiate with internal and external customers to resolve issues/concerns.
• Build and maintain working knowledge of PLI manufacturing capabilities.
• Any other duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

Adherence to Company Policy - follows guidelines as established by company policy. Conforms to company and job standards and requirements while showing respect for others. Acts in the best interest of the company at all times while serving as an example for others. Conducts business in an ethical fashion.

Job Knowledge - demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including management) to obtain additional knowledge.

SKILLS & ABILITIES

Education: College degree or equivalent experience.

Experience: Two to four years related experience in manufacturing

Computer Skills: advanced Microsoft Office Suite software knowledge (Outlook, Word, Excel and PowerPoint).

Experience with ACUMATICA a plus.