Customer Success & Order Support Specialist

Wow Remote Teams; United States; Remote; USD 48,000 - 64,000; Full time

Job summary

Wow Remote Teams is seeking a proactive Customer Service/Success Representative to deliver exceptional support to our e-commerce clients. You will manage client relationships, process orders, and coordinate refunds while maintaining accurate records in HubSpot.

You will work with Shopify, RingCentral, and Canva to enhance engagement and help clients achieve their goals. Strong English communication and problem-solving skills are essential, along with a hands-on approach to CRM workflows.

Qualifications

• Background in customer service, success management, or account handling.
• Hands-on Shopify experience for orders and refunds.
• Proficient in HubSpot CRM for client data and interactions.
• Strong English communication and problem-solving skills.

Responsibilities

• Deliver dedicated customer support and account management to build relationships with clients.
• Perform timely follow-ups to resolve inquiries and ensure satisfaction.
• Process Shopify orders, handle returns, and issue refunds efficiently.
• Maintain and update client data, interactions, and records in HubSpot CRM.
• Utilize communication tools, design software, and AI solutions to optimize client engagement.

Skills

Customer service

Account management

Shopify

Order management

Refund processing

HubSpot CRM

CRM management

RingCentral

MS Office

Canva

AI tools

Tools

Shopify

HubSpot CRM

RingCentral

MS Office

Canva

AI technologies

Job description

Wow Remote Teams is seeking a proactive Customer Service/Success Representative to deliver exceptional support to our e-commerce clients. You will manage client relationships, process orders, and coordinate refunds while maintaining accurate records in HubSpot.

You will work with Shopify, RingCentral, and Canva to enhance engagement and help clients achieve their goals. Strong English communication and problem-solving skills are essential, along with a hands-on approach to CRM workflows.