Customer Service/Success Representative

Wow Remote Teams; United States; À distance; USD 48 000 - 64 000; Plein temps

Résumé du poste

Wow Remote Teams is seeking a proactive Customer Service/Success Representative to deliver exceptional support to our e-commerce clients. You will manage client relationships, process orders, and coordinate refunds while maintaining accurate records in HubSpot.

You will work with Shopify, RingCentral, and Canva to enhance engagement and help clients achieve their goals. Strong English communication and problem-solving skills are essential, along with a hands-on approach to CRM workflows.

Qualifications

• Background in customer service, success management, or account handling.
• Hands-on Shopify experience for orders and refunds.
• Proficient in HubSpot CRM for client data and interactions.
• Strong English communication and problem-solving skills.

Responsabilités

• Deliver dedicated customer support and account management to build relationships with clients.
• Perform timely follow-ups to resolve inquiries and ensure satisfaction.
• Process Shopify orders, handle returns, and issue refunds efficiently.
• Maintain and update client data, interactions, and records in HubSpot CRM.
• Utilize communication tools, design software, and AI solutions to optimize client engagement.

Connaissances

Customer service

Account management

Shopify

Order management

Refund processing

HubSpot CRM

CRM management

RingCentral

MS Office

Canva

AI tools

Outils

Shopify

HubSpot CRM

RingCentral

MS Office

Canva

AI technologies

Description du poste

Our client is looking for a proactive Customer Service/Success Representative to join their team. They operate in the thriving e-commerce sector, delivering specialized bulk confectionery products and manufacturing supplies to commercial partners since 2008.

Responsibilities

• Deliver dedicated customer support and account management to build strong relationships with clients.
  
• Perform timely customer follow-ups to resolve inquiries and ensure satisfaction.
  
• Process Shopify orders, handle returns, and issue refunds efficiently.
  
• Maintain and update client data, interactions, and records in HubSpot CRM.
  
• Utilize communication tools, design software, and AI solutions to optimize client engagement.
  

Requirements

• Proven background in customer service, success management, or account handling.
  
• Direct hands-on experience using Shopify to manage orders and refunds.
  
• Proficiency in managing customer relationships through HubSpot CRM.
  
• Familiarity with business tools including RingCentral, MS Office (Outlook, Teams), Canva, and AI technologies.
  
• Strong proactive work ethic and problem-solving abilities.
  

Qualifications

• Exceptional written and spoken English skills for professional phone interaction.
  
• Ability to independently navigate order management systems and support workflows.