Customer Success & Order Management Specialist

Jobs2Web; Plano (TX); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Company match on 401k

Employee Purchase Discount

Tuition Reimbursement

Job summary

Dal-Tile, a subsidiary of Mohawk Industries and the largest tile and natural stone manufacturer in the United States, seeks a customer service professional to coordinate with customers, manage orders, and provide timely information on pricing, stock and delivery. Requirements include a high school diploma and 3+ years in a call center or customer service role, with strong communication and multitasking abilities.

Proficiency in Word and Excel is expected.

Qualifications

• High School Diploma or GED required.
• 3+ years call center or customer service experience.
• Focus on customer account management preferred.

Responsibilities

• Provides customer account management including order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
• Responsible for keying in orders, processing faxes and preparation of reports.
• Interfaces with internal teams and SSCs to address customer inquiries and order issues from order entry to order delivery.
• Participates in special projects and performs additional duties as required.

Skills

Customer service

Call center experience

Communication

Problem solving

Education

High School Diploma or GED

Tools

Word

Excel

Job description

Dal-Tile, a subsidiary of Mohawk Industries and the largest tile and natural stone manufacturer in the United States, seeks a customer service professional to coordinate with customers, manage orders, and provide timely information on pricing, stock and delivery. Requirements include a high school diploma and 3+ years in a call center or customer service role, with strong communication and multitasking abilities.

Proficiency in Word and Excel is expected.