Customer Success Coordinator

Labelmaster; Chicago (IL); Hybrid; USD 27,552 - 33,062; Full time

Benefits offered by this job

Hybrid schedule

Mon-Fri schedule

Benefits package

401(k) with company match

Paid holidays and PTO

Education assistance

Career growth

Team environment

Job summary

Labelmaster is seeking a seasoned Customer Success Coordinator to support our growing team in Chicago. This hybrid role coordinates customer orders, manages inbound requests, and ensures SLA performance while delivering an exceptional experience.

You’ll work with CRM and ERP systems, partner with Sales, Operations, and Production, and help mentor newer team members. Strong communication and multi-tasking are essential for success in a fast-paced environment.

Qualifications

• 5+ years in customer service roles.
• Experience with CRM or ERP systems.
• Strong order entry and order management experience.
• Excellent communication and problem-solving skills.
• Experience handling high volume customer interactions.

Responsibilities

• Manage inbound customer orders and service requests.
• Route orders to the appropriate internal teams.
• Monitor order status and ensure SLA deadlines are met.
• Answer customer inquiries via phone and email.
• Resolve customer issues and escalate when appropriate.
• Process quotes and customer orders accurately.
• Maintain customer records within CRM and ERP systems.
• Work closely with Sales, Operations, and Production teams.
• Track customer service metrics and performance.
• Help train and mentor newer team members.
• Support continuous improvement initiatives.

Skills

Customer service

Communication

Problem solving

Multitasking

Order management

Excel

Word

Tools

CRM software

ERP software

Microsoft Dynamics 365

Order entry systems

Job description

Hybrid | Chicago, IL | $20-$24/hour | Full-Time | Great Benefits

Are you an experienced customer service professional who enjoys solving problems, coordinating orders, and helping customers have a great experience?

Labelmaster is looking for a Customer Success Coordinator to support our growing Customer Success team. This role is ideal for someone who thrives in a fast‑paced environment, enjoys multitasking, and has experience working with CRM and ERP systems.

This is more than a traditional customer service position—you'll be responsible for coordinating customer orders, managing inbound requests, ensuring service level agreements (SLAs) are met, and helping deliver an exceptional customer experience.

We are an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place.

What You'll Do

• Manage inbound customer orders and service requests
• Route orders to the appropriate internal teams
• Monitor order status and ensure SLA deadlines are met
• Answer customer inquiries via phone and email
• Resolve customer issues and escalate when appropriate
• Process quotes and customer orders accurately
• Maintain customer records within CRM and ERP systems
• Work closely with Sales, Operations, and Production teams
• Track customer service metrics and performance
• Help train and mentor newer team members
• Support continuous improvement initiatives

What We're Looking For

Required

• 5+ years of customer service or customer support experience
• Experience with CRM or ERP systems
• Strong order entry and order management experience
• Excellent communication and problem‑solving skillsExperience handling high customer interaction volumes
• Ability to multitask and prioritize competing requests
• Strong Microsoft Office skills, especially Excel and Word

Preferred

• Microsoft Dynamics 365 experience
• Omnichannel customer service experience
• Order management systems
• E‑commerce experience
• Call center or customer contact center experience
• Reporting and SLA tracking experience
• Experience mentoring or training coworkers
• Knowledge of Dangerous Goods or manufacturing is a plus

Why You'll Love Working Here

• Hybrid work schedule
• Monday‑Friday schedule
• Competitive pay ($20-$24/hour)
• Excellent health, dental, and vision benefits
• 401(k) with company match
• Paid holidays and generous PTO
• Education assistance
• Collaborative team environment
• Stable, growing company with career advancement opportunities

EEO Employer – Veterans and IWD are strongly encouraged to apply

Labelmaster is proud to be an Equal Employment Opportunity Employer and we are committed to the concept and practice of equal opportunity in all aspects of employment. It is our intent to comply with our duty to provide reasonable accommodations for qualified employees and applicants as required by law. All requests for accommodations should be made in writing to Jay Hollins by emailing [e-mail].