Customer Success Ops & Strategy Lead

Intuit; Mountain View (CA); On-site; USD 197,000 - 266,000; Full time

Job summary

Intuit is seeking a Principal, Business Operations within the Customer Success organization to shape the strategy, drive alignment, and enable growth through operational excellence. You will partner with executive leadership and cross-functional teams in the Mid-Market space to drive strategic planning, lead initiatives, and ensure successful execution of top priorities.

This role creates durable operating rhythms, reduces friction in how the business runs, and delivers measurable impact for

Qualifications

• 8+ years in strategy and operations at a top company.
• Strong business and financial acumen with data-driven decision making.
• Ability to frame strategy at a high level and execute at the operational level.
• Excellent verbal and written communication across levels of the organization.
• Ability to influence stakeholders in a cross-functional environment.

Responsibilities

• Lead annual planning to set strategic goals with senior leadership.
• Improve operating model and processes to accelerate growth and decision making.
• Perform data-driven analysis to drive changes in processes and outcomes.
• Frame decisions and lead discussions with senior stakeholders.
• Build relationships across Intuit and align with annual/quarterly planning.
• Develop and communicate leader strategy and agenda for leadership meetings.
• Monitor execution of priorities and ensure goals and KPIs are met.

Skills

Strategy & operations

Executive collaboration

Data-driven decisions

Communication

Stakeholder management

Job description

Intuit is seeking a Principal, Business Operations within the Customer Success organization to shape the strategy, drive alignment, and enable growth through operational excellence. You will partner with executive leadership and cross-functional teams in the Mid-Market space to drive strategic planning, lead initiatives, and ensure successful execution of top priorities.

This role creates durable operating rhythms, reduces friction in how the business runs, and delivers measurable impact for