Principal, Business Operations, Customer Success

Intuit; Mountain View (CA); On-site; USD 197,000 - 266,000; Full time

Job summary

Intuit is seeking a Principal, Business Operations within the Customer Success organization to shape the strategy, drive alignment, and enable growth through operational excellence. You will partner with executive leadership and cross-functional teams in the Mid-Market space to drive strategic planning, lead initiatives, and ensure successful execution of top priorities.

This role creates durable operating rhythms, reduces friction in how the business runs, and delivers measurable impact for

Qualifications

• 8+ years in strategy and operations at a top company.
• Strong business and financial acumen with data-driven decision making.
• Ability to frame strategy at a high level and execute at the operational level.
• Excellent verbal and written communication across levels of the organization.
• Ability to influence stakeholders in a cross-functional environment.

Responsibilities

• Lead annual planning to set strategic goals with senior leadership.
• Improve operating model and processes to accelerate growth and decision making.
• Perform data-driven analysis to drive changes in processes and outcomes.
• Frame decisions and lead discussions with senior stakeholders.
• Build relationships across Intuit and align with annual/quarterly planning.
• Develop and communicate leader strategy and agenda for leadership meetings.
• Monitor execution of priorities and ensure goals and KPIs are met.

Skills

Strategy & operations

Executive collaboration

Data-driven decisions

Communication

Stakeholder management

Job description

Overview

Come join Intuit as a Principal, Business Operations within the Intuit Customer Success organization. We are seeking a strategic and creative problem solver to help shape the Customer Success strategy, drive organizational alignment, and enable growth through operational excellence.

As a key leader within the Customer Success Business Operations team, you will partner with executive leadership and cross‑functional teams in the Mid‑Market space to drive strategic planning, lead critical initiatives, and ensure successful execution of top business priorities. This role plays a vital part in connecting our mission to strategy to outcomes, bringing rigor and discipline to our planning processes, and delivering measurable impact for both customers and the company.

This role is critical to enabling leadership focus by creating durable operating rhythms and reducing friction in how the business runs.

Responsibilities

• Lead the development of new strategic goals during annual planning, partnering with senior leadership and cross‑functional stakeholders to develop our strategy
• Identify and drive opportunities to improve our operating model (how we work as an organization) and key processes to accelerate growth, decision‑making and results delivery at scale for our customers
• Conduct data‑driven analysis on our planning and operations results to drive changes in process and outcomes over time, aiming to deliver outsized value for our internal teams and customers
• Frame decisions and lead discussions with senior stakeholders to drive decision‑making, communicate results, and develop solutions and plans for change management to address business performance challenges
• Develop and maintain relationships with cross‑functional stakeholders throughout Intuit at all levels of seniority to jointly develop solutions to complex business problems and ensure we are operating within the broader Intuit‑wide annual and quarterly planning processes
• Develop and communicate the Leader’s strategy, business, and people (team & culture) agenda; drive planning for town halls, off‑site visits and other high‑visibility, critical leadership meetings
• Monitor the execution of strategic priorities and ensure goals / KPIs are met

Qualifications

• Relentless drive for excellence, pushing boundaries, challenging the status quo, and bringing a sense of urgency to execution
• 8+ years of experience in strategy & operations, management consulting, finance, analytics or operations at a top company. Strong business acumen, financial acumen, and data‑driven decision‑making skills with experience building financial or analytical models.
• Ability to operate and think at both a “10,000 foot” strategy level (e.g. framing and conducting analysis to recommend changes to our long‑term goals) and closer to the ground (e.g. recommendations to improve quarterly performance against an operational metric, and follow through with execution)
• Strong verbal and written communication skills; experience with communicating effectively and concisely through multiple channels to all levels of an organization, from senior executives to front‑line managers
• Ability to manage conflicting stakeholder interests, develop strong relationships, and influence stakeholders at all levels in a cross‑functional environment
• Ability to identify and address key barriers to growth in an environment with high levels of ambiguity and visibility from senior stakeholders

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The Expected Base Pay Range For This Position Is:

San Diego $196,000 - $265,000

Mountain View, CA $197,000- $266,000