Customer Success Operator - Creator Programs

SideShift; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

SideShift is hiring a Customer Success professional to be a trusted operator for creators and brands in New York. You will manage onboarding, resolve issues, explain the platform, navigate disputes, and partner with product and operations to improve systems.

You’ll handle high-volume conversations across Intercom, Slack, email, and calls, make quick judgments, and own problems until resolution, with opportunities to grow into broader customer experience leadership.

Qualifications

• Must be detail-oriented and organized.
• Excellent verbal and written communication.
• Ability to operate independently and make quick judgments.
• Willingness to take ownership and grow with the company.

Responsibilities

• Manage high-volume customer and creator conversations across Intercom, Slack, email, and calls.
• Help customers understand how to use SideShift and successfully run creator campaigns.
• Triage support issues related to onboarding, payments, creator disputes, campaign setup, bugs, and platform workflows.
• Make quick judgment calls in sensitive situations involving customer frustration, creator payouts, or disputes.
• Investigate issues independently before escalating to engineering or leadership.
• Identify patterns in customer problems and help improve internal documentation, workflows, and product feedback loops.
• Run onboarding calls and customer check-ins when needed.
• Communicate clearly and professionally with customers who may be stressed, confused, or frustrated.
• Work cross-functionally with product, engineering, operations, and leadership.
• Take ownership of problems until they are fully resolved.

Skills

Detail-oriented

Personable

Fast learner

Problem solver

Resourceful

Strong judgment

Ownership

Growth mindset

Job description

SideShift is hiring a Customer Success professional to be a trusted operator for creators and brands in New York. You will manage onboarding, resolve issues, explain the platform, navigate disputes, and partner with product and operations to improve systems.

You’ll handle high-volume conversations across Intercom, Slack, email, and calls, make quick judgments, and own problems until resolution, with opportunities to grow into broader customer experience leadership.