AI-Driven Customer Success Leader

SideShift; New York (NY); Sur place; USD 175 000 - 225 000; Plein temps

Résumé du poste

SideShift is building the operating system for the creator economy. We’re seeking a leader who treats AI as the operating model for customer success, owning adoption, retention, and expansion across our growing global customer base.

You’ll build a CS function that is AI-native from day one: leaner, faster, and more proactive than a headcount-heavy team could ever be. You’ll be equal parts operator, builder, and coach.

Qualifications

• 5–10 years of experience in Customer Success at a B2B SaaS company.
• Ability to build or materially improve a Customer Success function, playbook, or operating model from scratch.
• AI-native operator who actively uses agentic AI in day-to-day work and is excited to rethink CS workflows.
• Strong commercial and analytical instincts with a focus on adoption, retention, renewals, and expansion.
• High-ownership operator and exceptional communicator who thrives in ambiguity.

Responsabilités

• Own the customer journey from onboarding through renewal and expansion, delivering measurable value.
• Develop the Customer Success function with playbooks, processes, tooling, metrics, and more.
• Build an AI-native CS organization using agentic AI to automate workflows and surface insights.
• Understand customers’ goals and translate them into strategies that drive adoption and growth.
• Manage strategic accounts and build strong relationships with key customers; inform product priorities.
• Create feedback loops across Product, Sales, and Engineering.

Description du poste

SideShift is building the operating system for the creator economy. We’re seeking a leader who treats AI as the operating model for customer success, owning adoption, retention, and expansion across our growing global customer base.

You’ll build a CS function that is AI-native from day one: leaner, faster, and more proactive than a headcount-heavy team could ever be. You’ll be equal parts operator, builder, and coach.