Customer Success Associate

Shift Markets; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen im Finanzsektor sucht einen Customer Success Associate, der die Implementierung ihrer Plattform überwacht und eine herausragende Kundenbetreuung bietet. In dieser spannenden Rolle sind Sie verantwortlich für die Schulung von Kunden, die Beantwortung von Anfragen und die Entwicklung eines positiven Kundenerlebnisses. Wenn Sie eine engagierte Persönlichkeit mit technischem Hintergrund sind und Freude an der Interaktion mit Kunden haben, ist diese Vollzeitstelle ideal für Sie. Arbeiten Sie in einem dynamischen, remote Umfeld und tragen Sie dazu bei, die Kundenbindung und den Erfolg des Unternehmens zu fördern.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder Kundenerlebnis.
• Fähigkeit, technische Konzepte einfach zu erklären.

Responsibilities

• Überwachung der Implementierung der Shift-Plattform für Kunden.
• Aufbau und Pflege von Kundenbeziehungen.

Skills

Kommunikationsfähigkeiten

Projektmanagement

Detailgenauigkeit

Interaktion mit Kunden

Technisches Verständnis

Education

Bachelor-Abschluss

Tools

Asana

Google Apps

AI-Tools

Job description

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Shift was founded in 2009 focused on the FX space. Sensing the seismic shifts taking place in the financial industry, and the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers.

Our recent growth has created an opportunity for a Customer Success Associate on our Customer Success team. As our CS Associate, you will be responsible for providing top-notch services to our digital exchange customers as you identify their potential needs, respond to their inquiries, and ensure a positive customer experience. The ideal candidate has an engaging personality and a technical background, with a focus on delivering superior customer care.

Responsibilities

• Overseeing implementation of the Shift platform for clients
• Maintain ongoing relationships with clients who are using the Shift Platform
• Communicate daily and build relationships with key stakeholders
• Collaborate with sales, development, project managers, and support teams
• Provide training to clients operating our exchange platform
• Respond to customer inquiries through video chat, slack, and email
• Be proactive in anticipating and resolving customer issues
• Help develop and manage our customer success ecosystem
• Ensure a positive customer experience
  
  
  

Requirements

• Excellent communication skills
• Strong project management skills
• Acute attention to detail
• Engaging personality
• Enjoys interacting with customers
• Comfortable working in an ambiguous, fast paced environment
• Easily explains highly technical concepts to non-technical groups
• Approaches requests creatively to maximize value for the client and Shift
• Proficient with Asana and Google apps
• Solid understanding of trading and cryptocurrency
• Experience using AI tools
  
  
  

Qualifications

• Minimum 1 year of experience in CS or CX
• Bachelor's degree
  
  

This is a full-time, permanently remote position. The salary range for this role is $40,000 to $60,000 per year, depending on experience.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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