Customer Service Representative

Freudenberg Performance Materials; Martinsville (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401K Match

Vacation

Paid Holidays

Performance Related Bonus

Diversity & Inclusion

Job summary

Mehler Texnologies Inc. is seeking a Customer Service Representative in Martinsville, VA. This on-site role supports customers through CRM/ERP, manages quotations, orders, and documentation, and coordinates samples and returns.

You will work with accounts receivable and assist in sales operations while ensuring timely, accurate information and strong customer satisfaction. The ideal candidate has 2+ years in customer service, proficient MS Office skills, and experience in a manufacturing

Qualifications

• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

Responsibilities

• Customer Relationship Management: Serve as the primary contact for prospective and existing customers, providing timely and professional support.
• Order & Documentation Administration: Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Order Processing & Sample Coordination: Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Accounts Receivable & Consignment Management: Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Complaint Resolution & Cross-Functional Coordination: Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Sales Operations & Reporting: Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Education

High School Diploma

Tools

Microsoft Office

ERP/CRM systems

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Elevate your career with MehlerHeytex, where innovation meets excellence in coated technical textiles, serving markets from truck tarpaulins to large-format digital printing!

Benefits

• 401K Match: Save for retirement with the company's help.
• Vacation: We offer time off to refresh and recharge.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Performance Related Bonus: When you have an impact, you can reap the rewards.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Martinsville, VA

On-Site

Mehler Texnologies Inc.

Customer Service Representative

Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for prospective and existing customers, providing timely and professional support.
• Order & Documentation Administration: Prepare, manage, and follow up on customer documentation, including quotations, order confirmations, invoices, and credit notes.
• Order Processing & Sample Coordination: Coordinate customer orders, returns, exchanges, and sample shipments while maintaining accurate records in CRM and ERP systems.
• Accounts Receivable & Consignment Management: Monitor accounts receivable activities, support collection efforts, and manage monthly consignment stock coordination and invoicing.
• Complaint Resolution & Cross-Functional Coordination: Track and resolve customer complaints by collaborating with internal departments to ensure timely follow-up and customer satisfaction.
• Sales Operations & Reporting: Maintain sales data and company systems, prepare regular and ad hoc reports, and support sales activities in partnership with account managers and sales leadership.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 2+ years of customer service experience in an office environment.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Strong organizational and communication skills.
• Ability to work onsite in a fast-paced environment.
• Manufacturing industry experience preferred.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.