Customer Operations Specialist: Drive Customer Success

NCBioImpact; Charlotte (NC); Hybrid; USD 47,000 - 65,000; Full time

Benefits offered by this job

Company-wide bonuses

100% company-paid pension

401(k) with company matching

Comprehensive health benefits

Employee recognition program

Job summary

Corning seeks a Customer Operations Specialist to deliver high-quality support to customers. You will respond to inquiries, coordinate with internal teams, and maintain accurate records to ensure timely resolutions.

The ideal candidate has a degree or 3+ years in customer service, strong communication, problem-solving abilities, and the ability to work independently or in a team. Spanish language skills are a plus; no immigration sponsorship.

Qualifications

• Associate’s, or Bachelor’s degree or a minimum of 3+ years Customer Service experience.
• Proven experience in a customer facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven critical and analytical thinking as well as excellent organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.
• Fluency in the Spanish language preferred.

Responsibilities

• Assist Customers: Timely response to customer inquiries via phone and email, ensuring questions and issues are addressed promptly and professionally.
• Resolve customer issues: Investigate, troubleshoot, and resolve any issues or complaints with coordination across internal departments (Technical Support, Quality, Supply Chain).
• Coordinate with Other Departments: Work with Sales, Technical Support, Product Line Management, Data Management Organization, etc., to fulfill requests.
• Maintain Customer Records: Keep accurate records of all customer interactions, inquiries, complaints, or requests and actions taken.
• Improve Customer Experience: Identify trends in feedback and suggest process or service improvements; develop and implement new procedures.
• Product Knowledge: Maintain deep understanding of products and services to provide accurate information.
• Compliance: Ensure adherence to company policies and industry regulations; participate in training and projects.

Skills

Verbal & written communication

Customer facing experience

Problem solving

Analytical thinking

Independence & teamwork

Spanish language (preferred)

Education

Associate’s or Bachelor’s degree

Tools

Salesforce

SAP

Job description

Corning seeks a Customer Operations Specialist to deliver high-quality support to customers. You will respond to inquiries, coordinate with internal teams, and maintain accurate records to ensure timely resolutions.

The ideal candidate has a degree or 3+ years in customer service, strong communication, problem-solving abilities, and the ability to work independently or in a team. Spanish language skills are a plus; no immigration sponsorship.