Customer Success Operations Leader

Meazure Learning; McLean (VA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Generous 401(k) plan

Health, Dental & Vision Insurance

Flexible time off policy

Ongoing professional development opportunities

Job summary

Meazure Learning in McLean, Virginia, is seeking a Manager, Customer Success - Operations to ensure long-term success and retention of partnerships. This role involves engaging customers to improve experience and outcomes through CRM tools and data analysis.

The ideal candidate should have at least 5 years of experience in customer success, possess strong communication and organizational skills, and be comfortable using data to drive decisions. A remote or hybrid work option is available, supported by a comprehensive benefits package.

Qualifications

• 5+ years in Customer Success, Customer Operations, or a related role.
• Strong written and verbal communication skills.
• Ability to manage multiple initiatives and operational responsibilities.

Responsibilities

• Manage customer success model with Account Services Team.
• Lead Customer Education Team to develop educational resources.
• Own customer health tracking and engagement activities.

Skills

5+ years of experience in Customer Success

Strong communication skills

Technical aptitude with web-based applications

Strong organizational skills

Data-driven decision making

Problem-solving skills

Tools

Totango

Salesforce

PowerBI

Zendesk

Job description

Meazure Learning in McLean, Virginia, is seeking a Manager, Customer Success - Operations to ensure long-term success and retention of partnerships. This role involves engaging customers to improve experience and outcomes through CRM tools and data analysis.

The ideal candidate should have at least 5 years of experience in customer success, possess strong communication and organizational skills, and be comfortable using data to drive decisions. A remote or hybrid work option is available, supported by a comprehensive benefits package.