Customer Success & Operations Lead

GE Aerospace; Town of Springdale (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Tuition assistance

Paid time off

Job summary

GE Aerospace is seeking a Customer Service Lead in Wisconsin to manage order intake, processing, and delivery of repair parts under a services agreement. You will be the primary contact for customer inquiries, coordinating with operations to communicate commitments and resolve issues.

The role requires a Bachelor's degree and 3+ years of customer service experience, with strong communication and project coordination skills to drive service excellence.

Qualifications

• Bachelor's degree required with 3+ years of customer service experience.
• Strong communication and interpersonal skills.
• Experience leading small projects or initiatives is a plus.

Responsibilities

• Manage order intake and processing in internal systems.
• Serve as key point of contact for customer inquiries and issue resolution.
• Coordinate with operations to communicate commitments and statuses to customers.

Skills

Customer service

Communication

Project management

Education

Bachelor's degree

Job description

GE Aerospace is seeking a Customer Service Lead in Wisconsin to manage order intake, processing, and delivery of repair parts under a services agreement. You will be the primary contact for customer inquiries, coordinating with operations to communicate commitments and resolve issues.

The role requires a Bachelor's degree and 3+ years of customer service experience, with strong communication and project coordination skills to drive service excellence.