Customer Success Operations Evaluator

Mercor; San Francisco (CA); Hybrid; GBP 82,000 - 123,000; Part time

Job summary

Mercor is seeking a Customer Success Operations Evaluator for remote work. This contract role pays $80–$120 per hour and focuses on evaluating AI-generated artifacts, identifying issues, and providing structured feedback to improve model performance.

The role requires at least 5 years in customer success or support operations, native-level English, and strong skills in Microsoft Office and Google Workspace (especially Slides). Collaboration with SMEs is expected to ensure dataset relevance.

Qualifications

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in outputs.
• Provide clear, structured written feedback to improve AI model performance.
• Work independently and asynchronously to meet deadlines while ensuring high-quality assessments.
• Collaborate with subject matter experts to ensure consistency and relevance across datasets.

Skills

5+ years in Customer success / support

English fluency

Microsoft Office

Google Workspace

Slides proficiency

Education

Master's degree or higher

Tools

Microsoft Office

Google Workspace

Slides

Job description

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in outputs.
• Provide clear, structured written feedback to improve AI model performance.
• Work independently and asynchronously to meet deadlines while ensuring high-quality assessments.
• Collaborate with subject matter experts to ensure consistency and relevance across datasets.

Qualifications

Must-Have

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Preferred

• Advanced degree (Master's or higher) from a reputable institution.

Customer Success Operations Evaluator • London, England, United Kingdom