Customer Success & Operations Coordinator

Zonatherm Products, Inc.; Buffalo Grove (IL); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Zonatherm Products, Inc. in Buffalo Grove, IL, seeks a Customer Success Coordinator to manage pre/post-sales orders, CRM records, and cross-functional coordination.

You will serve as the primary contact for customers, enter orders accurately, track status, and support service delivery. This hourly, full-time role offers a hybrid schedule in a professional office setting.

Ideal candidates have 0-2 years in sales support with strong data entry and proficiency in Microsoft Office and CRM systems.

Qualifications

• Education: High School Diploma or GED.
• Experience: 0–2 years in sales support, customer service, or office administration.
• Technical: Proficient in Microsoft Office; basic Excel functions.
• Communication: Excellent written and verbal communication; professional etiquette.
• Organization: Strong attention to detail and multi-tasking ability.

Responsibilities

• Process and review customer orders, acknowledgements, and service requests for accuracy.
• Enter equipment or service activities into CRM and manufacturer portals with correct costing.
• Track shipment status and coordinate with sales, operations, and manufacturers to resolve issues.
• Serve as primary contact for pre-sale and post-sale inquiries, including quotes and order status.
• Maintain accurate CRM records and perform portal audits to ensure data integrity.

Skills

Microsoft Office

Excel basics

Communication

Attention to detail

Education

High School Diploma or GED

Associates Degree in Business Administration/Marketing or related field

Tools

NetSuite

Salesforce

Job description

Zonatherm Products, Inc. in Buffalo Grove, IL, seeks a Customer Success Coordinator to manage pre/post-sales orders, CRM records, and cross-functional coordination.

You will serve as the primary contact for customers, enter orders accurately, track status, and support service delivery. This hourly, full-time role offers a hybrid schedule in a professional office setting.

Ideal candidates have 0-2 years in sales support with strong data entry and proficiency in Microsoft Office and CRM systems.