Customer Experience & Operations Coordinator

Smiths Group; Mount Vernon (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Heating & Cooling Products in Mount Vernon, OH is seeking a professional Receptionist/Administrative Assistant to greet visitors, answer calls, and manage mail and deliveries. You will enter and process customer orders via email, EDI, and phone, and support the Production and Sales teams to ensure timely order fulfillment.

The role requires a high school diploma or GED, strong professionalism, and proficiency in Excel, Word, and PowerPoint.

Qualifications

• High school diploma or GED required.
• Professionalism in presence and communication.
• Proficiency in Excel, Word and PowerPoint.
• Ability to multi-task with attention to detail.

Responsibilities

• Greet visitors, customers, vendors, and applicants in a professional and welcoming manner.
• Answer and direct incoming telephone calls.
• Manage incoming and outgoing mail and deliveries.
• Maintain reception area in a clean and professional appearance.
• Provide friendly and professional first point of contact for guests, ensuring a positive and efficient check-in experience.
• Accurately enter, review, and process customer orders received via email, EDI, and occasional phone communication, ensuring data accuracy and timely order fulfillment.
• Build and maintain positive relationships with customers.
• Assist with office coordination and onboarding tasks as needed.
• Coordinate pre-employment activities including background checks and drug screenings.
• Maintain employee information and office records.
• Support company events and employee activities.

Skills

Professionalism

Microsoft Excel

Microsoft Word

PowerPoint

Team player

Graphic software

Education

High school diploma or GED

Tools

Computer graphic software

Job description

Heating & Cooling Products in Mount Vernon, OH is seeking a professional Receptionist/Administrative Assistant to greet visitors, answer calls, and manage mail and deliveries. You will enter and process customer orders via email, EDI, and phone, and support the Production and Sales teams to ensure timely order fulfillment.

The role requires a high school diploma or GED, strong professionalism, and proficiency in Excel, Word, and PowerPoint.