Customer Success Operations

Endex; Los Angeles (CA); Sur place; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Health & Dental Insurance

Monthly Wellness Stipend

401K Matching

Résumé du poste

Endex is seeking a Customer Success Operations professional to provide a reliable view of accounts and a repeatable way to act on insights. You will build the systems, reporting, and workflows behind onboarding, adoption, and retention, partnering with CSMs while they own relationships.

The role focuses on consolidating lifecycle signals into practical dashboards and review cadences, enabling proactive actions to improve customer outcomes.

Qualifications

• Experience improving customer success or related processes.
• Ability to distinguish meaningful account signals from noise.
• Ability to design and troubleshoot workflows and data issues.
• Ability to create processes a busy CSM can actually use.
• Ability to define useful metrics and drive data quality improvements.

Responsabilités

• Build the CS Operating Model: lifecycle stages, onboarding handoffs, ownership.
• Create health dashboards and alerts to enable action.
• Improve health reporting with clear signals and actions.
• Scale customer programs with onboarding milestones and renewal-risk workflows.
• Measure lifecycle: report onboarding, adoption and retention progress.

Connaissances

Operational Experience

Data Judgment

Systems Fluency

Practical Design

Operational and Analytical Fluency

Outils

SQL

CRM platforms

Description du poste

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles
Commitment: 5 Days In-Person

We're looking for someone who can give the customer success team a reliable view of accounts and a repeatable way to act on it.

In Customer Success Operations at Endex, you'll build the systems, reporting and workflows behind customer onboarding, adoption and retention. You'll partner with CSMs on process while they own customer relationships.

Your Key Responsibilities

• Build the CS Operating Model: Maintain lifecycle stages, onboarding handoffs, account segmentation and clear ownership across the customer team.

• Make Health Signals Useful: Combine usage and relationship data into practical dashboards, review cadences and alerts that lead to action.

• Improve Health Reporting: Keep account signals understandable and tied to action.

• Scale Customer Programs: Build repeatable workflows for onboarding milestones, adoption follow-up, business reviews and renewal-risk escalation.

• Measure the Lifecycle: Report onboarding progress, adoption and retention consistently.

What We're Looking For

• Operational Experience: You've improved customer success or other customer-facing processes.

• Data Judgment: You distinguish a useful account signal from a misleading score.

• Systems Fluency: You can build workflows and troubleshoot data issues.

• Practical Design: You create processes a busy CSM can actually use.

• Operational and Analytical Fluency: You can define a useful metric, investigate data quality and turn a customer-process problem into a working change.

Nice to Have

• Customer success platform experience

• SQL or reporting skills

• Experience with CRM or customer success platforms, lifecycle reporting and workflow automation

Full-Time Benefits

• Health & Dental Insurance

• Monthly Wellness Stipend

• 401K Matching