Customer Success & Onboarding Specialist

Q4; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Q4 is seeking a world-class Customer Success Associate to retain and support our small and low-mid market customers, helping them maximize the value of our software.

In partnership with an Account Manager, you will drive renewals and expansions while delivering exceptional training and support to ensure customer success and long-term relationships.

You will monitor health metrics, address issues, gather feedback, and report insights to drive continuous product improvement at Q4.

Qualifications

• 3+ years of relevant work experience in customer-facing roles.
• Bachelor’s degree or equivalent.
• Excellent communication and listening skills.
• Strong deduction and problem-solving abilities in conversations.
• Ability to manage a busy calendar and quarterly outreach.
• Experience with Salesforce and data visualization is a plus.

Responsibilities

• Customer Retention - Develop and execute strategies to maintain and grow customer relationships.
• Onboarding & Enablement - Provide tailored training and enablement to help customers use Q4’s software.
• Training - Design and deliver training programs to onboard and upskill customers.
• Satisfaction - Serve as the primary contact for account inquiries and resolve issues promptly.
• Feedback - Gather customer feedback to identify trends and drive product improvements.
• Reporting - Track key CS metrics and provide insights to improve retention.
• Voice of the Customer - Convey customer insights to inform product and strategy.

Skills

Customer-facing

Communication skills

Active listening

Calendar management

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Data visualization tools

Job description

Q4 is seeking a world-class Customer Success Associate to retain and support our small and low-mid market customers, helping them maximize the value of our software.

In partnership with an Account Manager, you will drive renewals and expansions while delivering exceptional training and support to ensure customer success and long-term relationships.

You will monitor health metrics, address issues, gather feedback, and report insights to drive continuous product improvement at Q4.