Customer Success & Onboarding Specialist

AvaHR; Gilbert (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

AvaHR in Gilbert, AZ is seeking a Customer Success Specialist to onboard customers, understand issues, and help retain our core customer base. You will work directly with customers via Zoom to gather feedback and propose improvements while coordinating with the sales team to renew contracts.

The role emphasizes strong communication, empathy, and problem solving, with a focus on building lasting relationships and ensuring customers derive value from AvaHR's software and services.

Qualifications

• Bachelor's degree in sales, marketing, or related field.
• 2+ years experience in a similar role is preferred.
• Excellent customer service skills.
• Strong conflict resolution skills.
• In-depth knowledge of sales and marketing software.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.

Responsibilities

• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.
• Establish credibility and relationships with new and prospective customers
• Managing tickets of customer service requests
• Become an expert on hiring needs and pain points
• Report to the CEO of your KPIs weekly and monthly
• Perform online and live demonstrations of the software and services
• Help build the overall culture and brand value of AvaHR by collaborating with our internal team and continuously looking for innovative ways to grow the company.
• Support customers through various communication channels

Skills

Customer relationship skills

Sales orientation

Communication

Empathy

Organizational skills

Negotiation

Education

Bachelor's degree in sales/marketing or related field

Tools

CRM software

Marketing software

Job description

AvaHR in Gilbert, AZ is seeking a Customer Success Specialist to onboard customers, understand issues, and help retain our core customer base. You will work directly with customers via Zoom to gather feedback and propose improvements while coordinating with the sales team to renew contracts.

The role emphasizes strong communication, empathy, and problem solving, with a focus on building lasting relationships and ensuring customers derive value from AvaHR's software and services.