Customer Success Manager: Wellness Impact

Reframe; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Job summary

Reframe is seeking a Customer Success Manager to join our mission-driven team. This role focuses on solving customer problems, empathic support, and driving a better user experience across our mental health platform.

You’ll work on the frontlines of the Reframe experience, helping users navigate the app, troubleshoot issues, and provide feedback to product, engineering, and coaching teams to continually improve the platform.

Qualifications

• Excellent written and verbal communication
• High emotional intelligence and empathy
• Strong problem-solving and analytical skills
• Tech-savvy and quick to learn new tools

Responsibilities

• Respond to customer inquiries via email, in-app chat, and other support channels with empathy and clarity
• Troubleshoot issues and communicate solutions clearly
• Track common issues and flag trends to improve the platform
• Collaborate with product and tech teams to elevate user feedback
• Advocate for customer needs across internal teams
• Maintain internal knowledge bases and help docs
• Contribute ideas in team meetings for improving Reframe

Job description

Reframe is seeking a Customer Success Manager to join our mission-driven team. This role focuses on solving customer problems, empathic support, and driving a better user experience across our mental health platform.

You’ll work on the frontlines of the Reframe experience, helping users navigate the app, troubleshoot issues, and provide feedback to product, engineering, and coaching teams to continually improve the platform.