Customer Support Specialist

Southern Arkansas University; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Growth opportunities

Supportive workplace

Job summary

A leading educational institution in Atlanta is seeking a Customer Support Specialist to handle user inquiries with empathy and efficiency. This full-time position involves troubleshooting app issues, collaborating with product and engineering teams, and advocating for customer needs. Ideal candidates will have excellent communication skills, emotional intelligence, and a passion for helping others. Join a supportive team committed to changing lives at scale with your contributions.

Qualifications

• Strong written and verbal communication skills with high emotional intelligence.
• Ability to work in a fast-paced, mission-driven environment.
• Capable of maintaining internal knowledge bases and help docs.
• Interest in mental health, coaching, recovery, or behavior change is a plus.
• Open to recent graduates or candidates with 1+ years in a customer-facing role.

Responsibilities

• Respond to customer inquiries via email, in-app chat, and other support channels.
• Troubleshoot technical issues, bugs, and user concerns.
• Collaborate with product and tech teams to provide user feedback.
• Serve as the voice of the customer across internal teams.
• Advocate for customer needs across the company.

Skills

Empathy

Technical troubleshooting

Excellent communication

Problem-solving

Organizational skills

Tech-savvy

Customer-facing experience

Education

Recent graduate or 1+ years customer-facing experience

Tools

Knowledge bases

Job description

About the Role

We’re looking for a Customer Support Specialist who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job, thrives on helping others, and feels energized by the small wins that create big impact.

As a core member of our support team, you’ll be on the frontlines of the Reframe experience: answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You’ll also work cross‑functionally with product, engineering, and coaching teams to continuously improve our platform and user experience. This is a full‑time, in‑office role based in Atlanta, GA.

What You’ll Do

• Respond to customer inquiries via email, in‑app chat, and other support channels with empathy, clarity, and efficiency
• Troubleshoot technical issues, bugs, and user concerns and communicate solutions clearly
• Track common issues and flag trends to help improve the platform experience
• Collaborate with product and tech teams to expedite user feedback and find better solutions
• Serve as the voice of the customer, advocating for their needs across internal teams
• Maintain internal knowledge bases and help docs
• Jump into team meetings and contribute ideas for how we can make Reframe even better
• Love helping people
• Thrive in a fast‑paced, mission‑driven environment
• Be an excellent communicator (written and verbal) with high emotional intelligence
• Be a natural problem‑solver who loves untangling confusion and creating clarity
• Be tech‑savvy and quick to learn new tools and systems
• Be organized, dependable, and responsive; your follow‑up game is strong
• Take initiative and own your work but love collaborating as part of a team
• Feel energized working at the intersection of wellness, tech, and behavior change
• Open to recent graduates or candidates with 1+ years of experience in a customer‑facing role

Bonus Points If You

• Have previous customer support or community experience in a tech or wellness company
• Have a personal interest in mental health, coaching, recovery, or behavior change
• Are excited about Reframe’s mission and want to help us grow

Why Join Reframe?

• Be part of a passionate, mission‑driven team changing lives at scale
• Work in a high‑impact role where your voice and ideas are valued
• Join a collaborative and supportive workplace where people truly love what they do
• Competitive salary + health benefits + growth opportunities