Customer Success Manager, Performance

Samsung Electronics America; New York (NY); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k)

Tuition Assistance

Paid Time Off

Employee Purchase Program

Job summary

Samsung Electronics America seeks a Customer Success Manager for Samsung Ads in New York. You will align with Sales, manage day-to-day client communications, and drive campaign performance from kickoff to renewal.

The role emphasizes deep knowledge of programmatic advertising, upsell opportunities, and cross‑functional collaboration within Sales & Marketing. Ideal candidates bring 5+ years in advertising sales/support, strong presentation and client-management skills, and a Bachelor’s degree.

Qualifications

• 5+ years in Advertising Sales support within Account Management.
• Able to meet deadlines in a fast-paced environment.
• Detail‑oriented with strong multitasking and organizational skills.
• Experience presenting to clients.
• Deep understanding of the digital advertising space.
• Bachelor’s degree required.

Responsibilities

• Align directly with Sales to provide seamless account support including RFP responses, media planning, post-sale kick-off and reports.
• Serve as lead contact for day-to-day client communication and issue resolution.
• Lead campaign kick-off meetings and manage launch timelines.
• Coordinate with product and operations on campaign requirements and KPIs.
• Maintain knowledge of Samsung Ads platform and upsell opportunities.
• Provide best practices and learnings from campaign performance to drive renewals.
• Collaborate with Marketing for client objectives and solutions.
• Educate and onboard new clients and address areas for improvement.
• Understand financials and contribute to annual sales growth.

Skills

Account Management

Advertising Sales

Client Communication

Campaign Optimization

Cross-functional Collaboration

Education

Bachelor's degree

Job description

Position Summary

Samsung Ads Customer Success Manager

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.

Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand‑safe cross‑device ad inventory.

The Opportunity

We’re growing our Customer Success team! Samsung Ads is looking for confident individuals to take on this strategic position dedicated to supporting the Sales team and driving direct impact towards quarterly revenue goals. He/she will partner with Sellers on key accounts & verticals to provide seamless end‑to‑end full support. Candidates should have prior experience focused on delivering excellent customer service, driving campaign performance and achieving a successful renewal rate. He/she must be able to demonstrate a strong knowledge of the advertising industry across digital & programmatic platforms.

The Customer Success Manager will be based in NY, and will report into the Manager, Customer Success within our Sales and Marketing division. If you're interested in joining a rapidly growing team working to build a unique, world‑class advertising organization with a relentless focus on design and customer experience, you've come to the right place!

Role And Responsibilities

• Align directly with Sales representatives to provide seamless account support, including but not limited to: RFP responses, media planning, post‑sale kick‑off and management of campaign insights & reports.
• Serve as lead contact for all day‑to‑day client communication, ensuring exceptional service and troubleshooting appropriately in a timely manner.
• Lead campaign kick‑off meetings, manage launch timelines, and streamline communication on campaign updates, troubleshooting, optimization recommendations and final campaign review.
• Communicate to internal teams across product and operations of upcoming campaigns, requirements and guidance on discussed KPIs.
• Maintain strong knowledge of Samsung Ads platform and offerings to serve as the “go‑to” resource and drive upsell opportunities.
• Produce best practices and learnings based on campaign performance, and provide clients with recommendations to drive renewal business.
• Collaborate with Marketing team for custom ideation and marketing solutions, providing specific overview of client’s objectives and goals.
• Educate and guide new and existing clients on best practices, onboard new clients and proactively address areas where improvement is needed.
• Understand the larger financial picture and drive positive impact towards Samsung Ads’ annual sales growth.

Skills And Qualifications

• 5+ years working in an organization that supports the Advertising Sales function specifically within the Account Management role
• Must be task driven and have the ability to produce and hit key deliverable deadlines in a fast paced environment
• Attention to detail, ability to multitask and strong organizational skills required
• Experience working directly with clients and can demonstrate ability to present during meetings
• Deep understanding of the digital advertising space, with knowledge of programmatic landscape
• Bachelor’s degree required

Preferred Qualifications

Experience working with Lower Funnel/Direct Response

Compensation

Compensation for this role for a candidate based in New York is expected to be between $110,000 - $135,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Benefits

Regular full‑time employees (salaried or hourly) have access to benefits including Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

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Inclusive Culture & Diversity

• At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.