Customer Success Manager, Value & Delivery

Voxel; Chicago (IL); On-site; USD 125,000 - 160,000; Full time

Job summary

Voxel is seeking a Customer Success Manager to drive the initial customer journey through onboarding and implementation of their innovative AI solutions in computer vision. In this role, you will ensure customers achieve early value realization while collaborating across teams for operational excellence.

Benefits

Extensive health, dental, and vision insurance

Competitive paid parental leave

Equity Incentive Plan

Flexible work arrangements

Daily meals in-office

401K retirement plan

Qualifications

• 3+ years of experience in customer onboarding, implementation, or account management.
• Strong project management skills with technical deployments.
• Experience in safety, logistics, or similar environments is a plus.

Responsibilities

• Lead new customers through onboarding with clear expectations.
• Design and execute structured implementation plans.
• Collaborate with cross-functional teams to deliver customer experiences.

Skills

Project management

Communication

Relationship-building

Data-driven mindset

Education

Bachelor's degree in Business, Operations, or a related field

Job description

Customer Success Manager, Value & Delivery

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Customer Success Manager, Value & Delivery

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Who Are We

Voxel is building the future of Computer Vision and Machine Learning for operations, risk, and safety. We use computer vision and AI to enable existing security cameras to automatically detect hazards and high-risk activities, keep people safe and drive operational efficiencies. Our technology addresses the key cost drivers for workers' compensation, general liability, and property damage, which cost US employers over $500 billion annually.

Who Are We

Voxel is building the future of Computer Vision and Machine Learning for operations, risk, and safety. We use computer vision and AI to enable existing security cameras to automatically detect hazards and high-risk activities, keep people safe and drive operational efficiencies. Our technology addresses the key cost drivers for workers' compensation, general liability, and property damage, which cost US employers over $500 billion annually.

As a member of the Customer Success, Value & Delivery team at Voxel, you will own the critical early phase of the customer journey-from post-sale through initial value realization. Your mission is to ensure seamless onboarding, successful implementation, and meaningful business impact in the first 90 days of deployment, before the account transitions to a long-term Customer Success Manager.

What You'll Do

• Lead new customers through onboarding, ensuring smooth handoff from sales and setting clear expectations and success criteria.
• Design and execute structured implementation plans tailored to customer goals, timelines, and site-specific needs.
• Proactively manage project milestones, deployment progress, and stakeholder communications.
• Drive early value realization by aligning platform usage to key customer outcomes and safety/operational metrics.
• Surface early insights and ROI indicators that validate impact and support expansion readiness.
• Collaborate cross-functionally with Product, Engineering, and Deployment teams to troubleshoot issues and deliver outstanding customer experiences.
• Partner with Customer Success Managers to ensure seamless handoff post-implementation, complete with documentation and success tracking.
• Gather and relay feedback to internal teams to support continuous product and process improvement.
• Drive initial value capture while supporting mechanisms for long-term strategic engagement.
• Act as a lifecycle strategist, identifying key moments to guide, advise, and re-engage.
• Partner with long-term Customer Success Managers and Account Executives to co-author value realization frameworks and renewal narratives.
  
  

>

Qualifications

• Bachelor's degree in Business, Operations, or a related field.
• 3+ years of experience in customer onboarding, implementation, technical account management, or related roles.
• Strong project management skills and comfort working with technical deployments.
• Excellent communication and relationship-building abilities.
• Data-driven mindset with a focus on delivering measurable value.
• Experience in safety, logistics, manufacturing, or warehouse environments is a plus.
• Certified Safety Professional (CSP) is a plus but not required.
  
  

$125,000 - $160,000 a year

Range includes base salary plus on-target variable earnings.

Why Join Us?

Join a visionary team revolutionizing safety and operations, directly impacting the well-being of millions of essential workers. This is your chance to build an extraordinary business and foster a vibrant company culture that demands your absolute best. Alongside AI experts, experienced entrepreneurs, and passionate problem-solvers, you'll play a pivotal role in shaping the company's growth trajectory and market position. Enjoy a competitive salary, benefits, and a dynamic work environment.

Benefits

Extensive / Generous health, dental, and vision insurance.

Highly competitive paid parental leave and support system.

Ownership in the business through an Equity Incentive Plan.

Generous paid time off and / or flexible work arrangements.

Daily meals in-office, vibrant company events, team-building.

401K retirement plan, HSA / FSA options, pre-tax Commuter Card.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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