Customer Success Manager

7 Mindsets; Philadelphia (Philadelphia County); Remote; USD 102,000 - 148,000; Full time

Job summary

A leading education-focused company is seeking a Customer Success Manager to partner with schools for successful implementation of their educational framework. This role requires a dynamic communicator with a proven track record in education and customer relationship management. The ideal candidate will build strong connections with educators and foster a culture focused on personal and academic growth through the 7 Mindsets principles. The opportunity includes remote work with significant travel, particularly during peak seasons.

Qualifications

• 3-5 years of experience in teaching or educational leadership.
• Proven success managing relationships with educators or clients.
• Demonstrated ability to lead and inspire others.

Responsibilities

• Partner with schools and districts to implement the 7 Mindsets framework.
• Build and nurture relationships with educators and school leaders.
• Deliver training sessions and provide ongoing coaching.

Skills

Leadership

Communication Excellence

Problem-Solving Mindset

Flexibility and Adaptability

Education

Bachelor’s degree in education, Business, or related field

Tools

Zoom

CRM platforms

Microsoft Office

Job description

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Founded in 2009, 7 Mindsets is the only highly researched education company offering mindsets-based learning solutions proven to drive happier, healthier, and more successful outcomes for educators and students. These comprehensive PreK-12 programs include a digital curriculum in English and Spanish, professional learning, adult mindset-based learning, progress monitoring, and assessments to ensure

educators can easily and effectively deliver 7 Mindsets in their classrooms. Proven to improve student engagement, behavior, and academic success, 7 Mindsets has been implemented with more than 5 million students and educators in urban, suburban, and rural districts in all 50 states.

Role Overview

As a Customer Success Manager, you will serve as a trusted partner to schools and districts, ensuring successful implementation and sustained engagement with the 7 Mindsets suite of products and services. Leveraging your experience in education or leadership you will guide education leadership in creating transformative learning environments where students, staff, and administrators thrive. This role emphasizes building relationships, delivering professional development, and fostering cultures rooted in the principles of dreaming big, connecting authentically, and living with purpose—key tenets of the 7 Mindsets philosophy.

Key Responsibilities

Implementation and Support

• Partner with schools and districts to implement the 7 Mindsets framework, tailoring strategies to align with their goals and unique

needs.

• Serve as a consultant and coach, helping educators foster cultures that prioritize resilience, accountability, and mindset growth.

• Ensure smooth adoption processes and provide educational support in developing school- and district-wide action plans.

Relationship Management

• Build and nurture strong, collaborative relationships with educators, administrators, and school leaders.

• Act as a liaison between schools/districts and the 7 Mindsets team, fostering open communication and a shared vision for success.

• Represent the “We Are Connected” mindset, empowering school communities to build authentic, supportive relationships.

• Actively engage with school partners to ensure high satisfaction, usage, and retention rates.

• Work closely with leadership to align on strategies that drive long-term customer loyalty.

Professional Development

• Deliver dynamic in-person and virtual training sessions, equipping educators to embed the 7 Mindsets principles into their school

cultures.

• Inspire educators to embrace lifelong learning and lead with a growth mindset, modeling the “Passion First” and “100% Accountable”

frameworks.

Ongoing Coaching and Collaboration

• Provide ongoing coaching through virtual and in-person meetings, celebrating successes and addressing challenges.

• Partner with internal teams to share insights, refine strategies, and ensure a cohesive, exceptional customer experience.

• Use feedback and data to continuously improve processes, aligning efforts with measurable outcomes.

• Partner with internal teams to provide strategic insights, improve service delivery, and innovate processes that enhance the customer

experience.

• Contribute to the development of scalable best practices, ensuring organizational alignment with The Time is Now mindset for proactive growth.

Travel and On-Site Engagement

• This position is remote but requires travel (with an increase of travel requirements during the back-to-school season which is typically July through October) to deliver professional development workshops, facilitate planning sessions, and strengthen relationships with school teams.

Other duties as required.

Qualifications

Educational Background

• Bachelor’s degree in education, Business, or a related field.

Experience

• 3–5 years of experience in teaching, educational leadership, preferably with customer success experience.

• Proven success managing relationships with educators, administrators, or clients in dynamic environments.

• Demonstrated ability to lead and inspire others, fostering growth and engagement.

Skills and Attributes

• Leadership and Lifelong Learning: Embody a passion for growth, adaptability, and empowering others.

• Communication Excellence: Exceptional written, verbal, and presentation skills, with the ability to connect with diverse audiences.

• Problem-Solving Mindset: Resourceful and proactive in addressing challenges with creativity and optimism.

• Flexibility and Adaptability: Comfortable managing remote work, frequent travel, and evolving priorities.

• Technical Proficiency: Familiar with tools like Zoom, CRM platforms, and Microsoft Office.

Our Values

7 Mindsets strives to measurably improve the lives of students, educators, and the community, empowering all individuals to lead their ultimate lives. At the center of 7 Mindsets’ mission and work is empowering students, educators, and communities to lead their best lives. As 7 Mindsets empowerees, we strive to live these mindsets each day, celebrate those who embody them, and reward those whose values- focused actions and behaviors serve as inspiration for others. Learn more about our core values and the robust benefits we offer at

https://7mindsets.com/careers/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Primary and Secondary Education

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