Sr. Customer Success Manager

INTELLISWIFT INC; Chicago (IL); Remote; USD 110,000 - 130,000; Full time

Job summary

A leading digital marketing software solutions company is seeking a Customer Success Manager to lead customer initiatives and ensure success throughout the customer lifecycle. This remote position offers flexibility and the chance to engage with top-tier clients, driving measurable outcomes and innovation in customer satisfaction.

Benefits

Career advancement opportunities

Flexible work schedule

Engagement with top-tier clients

Qualifications

• Minimum of 10 years of Customer Success experience in SaaS and Digital Marketing.
• Proven ability to drive customer success and deliver measurable outcomes.
• Strong communication and interpersonal skills.

Responsibilities

• Lead customer-facing initiatives to develop mutual success plans.
• Ensure overall success of customers by managing vision planning.
• Drive product adoption using data insights.

Skills

Customer Success

Communication

Interpersonal Skills

Organizational Skills

Presentation Skills

Education

Bachelor’s Degree

Job description

Employer Industry: Digital Marketing Software Solutions

Why consider this job opportunity:
- Pay rate of $54.37 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely, providing flexibility in your schedule
- Engage with top-tier clients and make a significant impact on their success
- Collaborate with a dynamic team focused on innovation and customer satisfaction

What to Expect (Job Responsibilities):
- Lead customer-facing initiatives to develop mutual success plans and engagement strategies
- Ensure the overall success of customers by managing vision planning, customer health, and multi-solution adoption
- Act as the main contact throughout the customer lifecycle, ensuring cohesive communication at all levels
- Drive product adoption using data insights to track customer progress and maturity
- Advocate for customers internally by sharing strategic use cases and feedback to enhance service delivery

What is Required (Qualifications):
- Bachelor’s Degree and/or relevant work experience
- A minimum of 10 years of Customer Success experience in Software as a Service (SaaS) and Digital Marketing
- Proven ability to drive customer success and deliver measurable outcomes
- Strong communication and interpersonal skills, with conflict navigation and partnership cultivation abilities
- Exceptional organizational, presentation, and communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):
- Experience in Program Management within large organizations
- Existing knowledge of software in the digital marketing and digital media space
- Ability to lead executive-level discussions and presentations
- Flexibility to travel approximately 30%

#DigitalMarketing #CustomerSuccess #RemoteWork #CareerOpportunity #SoftwareAsAService

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