Customer Success Manager V
Ladders
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Benefits offered by this job
Job summary
Ladders is seeking a Customer Success Manager V to lead strategic relationships with the company’s largest enterprise accounts from a remote US-based location. You will drive adoption of connected IoT solutions, partner with executive stakeholders to align on goals, and ensure measurable value, safety, and efficiency for customers.
Candidates should have 10+ years in strategic customer success or related roles, Fortune 500 Enterprise SaaS experience, and strong C-level influence with
Qualifications
- 10+ years in strategic customer success, account management, or consulting.
- Experience with Fortune 500 companies in Enterprise SaaS.
- Strong emotional intelligence and priority management skills.
- Ability to influence C-level audiences.
- Proficiency with technical products.
- Demonstrated problem-solving and relationship-building skills.
Responsibilities
- Lead customer success for the company's largest accounts.
- Ensure operational safety and efficiency using connected IoT solutions.
- Develop joint success plans with customers.
- Facilitate executive business reviews to align on goals.
- Conduct workshops to assess and enhance customer workflows.
- Collaborate cross-functionally to address customer needs.
- Mentor and support the broader Customer Success team.
Job description
For our client, we are seeking a Customer Success Manager V to join the team of a leader in the Enterprise Technology space.
This role will focus on managing strategic relationships with the company's largest enterprise accounts, ensuring they realize measurable value from connected technology solutions. You will partner closely with executive stakeholders to align on business goals, drive adoption, and support operational outcomes tied to safety and efficiency. In addition, you will work cross-functionally across internal teams to resolve customer needs, improve workflows, and strengthen long-term account health.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $125,902 – $190,440 annually
Responsibilities- Lead customer success for the company's largest accounts
- Ensure operational safety and efficiency using connected IoT solutions
- Develop joint success plans with customers
- Facilitate executive business reviews to align on goals
- Conduct workshops to assess and enhance customer workflows
- Collaborate cross-functionally to address customer needs
- Mentor and support the broader Customer Success team
- 10+ years in strategic customer success, account management, or consulting
- Experience with Fortune 500 companies in Enterprise SaaS
- Strong emotional intelligence and priority management skills
- Ability to influence C-level audiences
- Proficiency with technical products
- Demonstrated problem-solving and relationship‑building skills
- Bachelor's degree required; advanced degree preferred
- Competitive total compensation package
- Employee-led remote and flexible working
- Comprehensive health benefits
- Access to a collaborative and inclusive work environment
- Opportunities for professional growth and development
Our client is an equal opportunity employer.
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