Enterprise Customer Success Manager

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

HCSA

EAP

Retirement plans

Paid time off

Volunteer time off

Employer match

DC pension

Parental leave top-up

Fitness reimbursement

Flexible schedule

Job summary

Ladders is seeking an Enterprise Customer Success Manager to join the team serving manufacturing and automation accounts. The role owns account health, retention, and expansion by turning customer insights into recurring revenue growth, partnering with Sales, Delivery, and distributor teams to improve onboarding and renewals.

Location is remote for US-based candidates; compensation ranges from $110,000 to $130,000 per year, with benefits including health insurance, retirement plans, PTO, and

Qualifications

• Bachelor's degree in business, engineering, or related field.
• 8+ years in a commercial or sales role.
• Experience driving annual recurring revenue growth.
• Familiarity with Gainsight and Power BI.
• Experience in the manufacturing or automation industry.

Responsibilities

• Manage ARR targets and growth for enterprise accounts.
• Use CS data to drive onboarding, adoption, renewal processes.
• Translate data into value delivered via services and subscriptions.
• Communicate value to customers using QBRs and other methods.
• Recommend contract changes based on customer insights.
• Collaborate with Sales, Delivery, and distributor teams to enhance experience.
• Provide feedback to improve service offerings.

Skills

Customer success

Enterprise accounts

Revenue growth

Stakeholder management

Communication

Education

Bachelor's degree

Tools

Gainsight

Power BI

Job description

For our client, we are seeking a Enterprise Customer Success Manager to join the team of a leader in the Manufacturing & Automotive space.

This role will own enterprise account health, retention, and expansion by turning customer insights into measurable recurring revenue growth. You will partner closely with Sales, Delivery, and distributor teams to improve onboarding, adoption, renewals, and the overall customer experience across a complex industrial customer base. The position also requires regular communication of value, disciplined account planning, and feedback loops that help improve services and subscriptions.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Manage annual recurring revenue targets and growth strategies for enterprise accounts
• Use customer success data to execute onboarding, adoption, expansion, and renewal processes
• Translate customer data into value delivered through services and subscriptions
• Communicate value to customers using QBR methodology and other communication methods
• Recommend changes to contracts and subscriptions based on customer insights
• Collaborate with Sales, Delivery, and distributor teams to enhance customer experience
• Provide feedback to improve service offerings based on customer input

Qualifications

• Bachelor's degree in Business Administration, engineering, or a related field, or equivalent experience
• 8+ years of experience in a commercial or sales role preferred
• Experience driving annual recurring revenue growth
• Familiarity with Gainsight and Power BI
• Experience in the manufacturing or automation industry

Benefits

• Health insurance including medical and dental
• Health Care Spending Account (HCSA)
• Employee Assistance Program (EAP)
• Retirement plans
• Paid time off
• Volunteering time off
• Employer savings plan matching
• Employer-paid DC pension
• Maternity and parental leave top-up
• Fitness reimbursement program
• Flexible work schedule

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.