Customer Success Manager, US

Orange Logic; Northern (KY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation + bonus

Life & Disability Insurance

401(k) & Roth with 4% employer match (

20 Days PTO

8 Weeks Parental Leave

8 Company Holidays

Job summary

Orange Logic is seeking a Customer Success Manager to drive adoption, advocacy, retention, and expansion for enterprise customers. You will be the primary contact for client stakeholders, coordinating with cross-functional teams to deliver value and ensure satisfaction.

Ideal candidates will have a bachelor's degree, strong SaaS experience, and a proven ability to translate complex business needs into actionable solutions.

Qualifications

• Bachelor's degree required or equivalent professional experience.
• Experience supporting enterprise clients in a customer success role.
• Strong technology experience; familiarity with SaaS software.
• Digital Asset Management or Media Asset Management experience preferred.
• Knowledge of customer success playbooks/strategies.
• Excellent communication and client relationship management abilities.
• Analytical thinker able to translate business needs into solutions.
• Ability to manage a set number of client accounts.

Responsibilities

• Drive adoption, advocacy, retention, and expansion for customers.
• Regularly engage with client stakeholders as the primary point of contact.
• Develop and execute account/success plans and roadmaps.
• Coordinate with services, support, operations, and product teams to align outcomes.
• Communicate effectively to ensure customer satisfaction and timely responses.
• Capture feedback to inform product enhancements and roadmap.
• Strategically plan and scale the customer success function.

Skills

SaaS

Account management

Stakeholder engagement

Analytical thinking

Customer success

Education

Bachelor's degree

Job description

At Orange Logic, we’ve been solving complex content challenges for over two decades. Driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software, we’re building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value. This role supports Orange Logic customers as they transition from sales prospects to active users of our products. Customer Success Managers focused on building customer loyalty measured and reflected through retention, expansion, and advocacy

You Role at Orange Logic:

• Works with customers to drive adoption, advocacy, retention, expansion, and overall success.
• Regular engagement with client stakeholders as the primary point of contact.
• Developing, executing, and continuously improving on account / success plans.
• Organizing with other teams servicing customers like professional services, support, operations and product development to align on outcomes.
• Communicating effectively with both internal and external teams to ensure superb customer satisfaction.
• Ensuring that requests are addressed in a timely and effective manner.
• Initiating enhancements to our products by continuously seeking out relevant customer feedback.
• Strategic planning for developing the customer success function.

Ideal Qualifications:

• Obtained a bachelor’s degree
• Experience supporting enterprise clients in a similar role.
• Strong experience in technology required, experience with SaaS software.
• Digital Asset Management or Media Asset Management experience is preferred.
• Knowledgeable of a customer success playbook/strategies.
• Able to present and communicate effectively, critically problem-solve, develop strong client relationships, and manage expectations.
• Excellent interpersonal, negotiation, and conflict resolution skills; ability to develop strong client relationships and manage expectations.
• Analytical thinker who can translate complex business needs into feasible solutions.
• Capable of managing a set amount of client accounts

Perks of joining the team:

• Competitive compensation + bonus
• Life & Disability Insurance
• 401(k) & Roth with 4% employer match (fully vested)
• 20 Days PTO
• 8 Weeks Parental Leave
• 8 Company Holidays

Compensation:

The target compensation for this position is $100,000 - 125,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

Note: Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process.