Customer Success Manager

Orange Logic; United States; On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation + bonus

Life & Disability Insurance

401(k) & Roth with 4% employer match

20 Days PTO

8 Weeks Parental Leave

8 Company Holidays

Job summary

Orange Logic is seeking a Customer Success Manager to help enterprise customers adopt and expand our DAM platform. You will be the primary point of contact, drive retention, and coordinate with services, support, operations, and product teams to ensure value is delivered.

The role requires a bachelor’s degree and 5+ years in a customer-facing SaaS environment, with strong communication, relationship-building, and analytical skills to translate complex needs into outcomes for diverse industries.

Qualifications

• Bachelor’s degree required.
• 5+ years in Customer Success, Account Management, or similar SaaS role with enterprise experience.
• Strong technology experience and SaaS familiarity.
• Digital Asset Management or Media Asset Management experience preferred.
• Ability to present, problem-solve, and manage client relationships.
• Analytical thinker who translates business needs into solutions.
• Ability to manage a set of client accounts.

Responsibilities

• Drive adoption, advocacy, retention, and expansion with customers.
• Engage with client stakeholders as the primary contact.
• Develop and refine account and success plans.
• Coordinate with professional services, support, operations, and product teams.
• Communicate effectively with internal and external teams for satisfaction.
• Ensure requests are addressed promptly and effectively.
• Initiate product enhancements based on customer feedback.
• Plan strategically to grow the customer success function.

Skills

Customer success management

Account management

SaaS experience

Stakeholder communication

Problem solving

Relationship building

Analytical thinking

Education

Bachelor's degree

Job description

At Orange Logic, we’ve been solving complex content challenges for over two decades, driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software; we’re building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value. This role supports Orange Logic customers as they transition from sales prospects to active users of our products. Customer Success Managers are focused on building customer loyalty measured and reflected through retention, expansion, and advocacy.

You Role at Orange Logic:

• Works with customers to drive adoption, advocacy, retention, expansion, and overall success
• Regular engagement with client stakeholders as the primary point of contact
• Developing, executing, and continuously improving on account / success plans
• Organizing with other teams servicing customers like professional services, support, operations and product development to align on outcomes
• Communicating effectively with both internal and external teams to ensure superb customer satisfaction
• Ensuring that requests are addressed in a timely and effective manner
• Initiating enhancements to our products by continuously seeking out relevant customer feedback
• Strategic planning for developing the customer success function

Ideal Qualifications:

• Obtained a bachelor’s degree
• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role, with significant experience supporting complex enterprise customers
• Strong experience in technology required, experience with SaaS software.
• Digital Asset Management or Media Asset Management experience is preferred
• Knowledgeable of a customer success playbook/strategies
• Able to present and communicate effectively, critically problem-solve, develop strong client relationships, and manage expectations
• Excellent interpersonal, negotiation, and conflict resolution skills; ability to develop strong client relationships and manage expectations
• Analytical thinker who can translate complex business needs into feasible solutions
• Capable of managing a set amount of client accounts

Perks of joining the team:

• Competitive compensation + bonus
• Life & Disability Insurance
• 401(k) & Roth with 4% employer match (fully vested)
• 20 Days PTO
• 8 Weeks Parental Leave
• 8 Company Holidays

Compensation:

The target compensation for this position is $100,000 - 125,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Note:

Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under Meet the Hiring Team. We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process.

By submitting this application, I certify that all information provided herein is true, accurate, and complete to the best of my knowledge. I understand that any false or misleading information may result in disqualification from consideration or, if discovered after acceptance, may lead to immediate dismissal.

Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

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