Customer Success Manager, Stride Tutoring

Stride, Inc.; United States; Remote; USD 69,000 - 124,000; Full time

Job summary

An established industry player is seeking a passionate Customer Success Manager to enhance client relationships and ensure satisfaction in a remote capacity. This role requires a proactive approach to account management, focusing on training, support, and collaboration with cross-functional teams. The ideal candidate will have a strong background in the K-12 education sector and be adept at using technology to drive success. Join a dynamic team dedicated to providing innovative educational solutions and make a meaningful impact on learners across the country.

Benefits

Health Benefits

Retirement Contributions

Paid Time Off

Flexible Work Hours

Qualifications

• 5-7 years of experience in customer success or account management.
• Proficiency in Microsoft Office and web applications.

Responsibilities

• Serve as the main contact for account planning and support.
• Ensure customer satisfaction through proactive training and support.

Skills

Microsoft Office Suite

Interpersonal Skills

Communication Skills

Time Management

Negotiation Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

Web Applications

Job description

Customer Success Manager, Stride Tutoring page is loaded

Customer Success Manager, Stride Tutoring

Apply locations US Nationwide - Remote time type Full time posted on Posted 2 Days Ago job requisition id JR108002

Job Description

The Client Success Manager supports ongoing account needs related to day-to-day Stride Tutoring program planning, implementation, and growth. This role ensures accounts have all their needs met as part of standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards. This role must be a strong collaborator internally and externally willing to take a hands-on approach in solving varying account needs and bringing other Stride Tutoring, Learning Solutions, or other Stride team members into conversations when needed or appropriate. This role works closely with sales, marketing, tutor management, business analysts, product managers, and other team members to maximize account satisfaction and support measured through CSAT and NPS indicators.

The ideal candidate must be passionate about building and implementing online and digital learning solutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program-level leaders and staff responsible for day-to-day operations at the account level. Success will be measured by customer support and satisfaction levels.

Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties.

• Function as a key point of contact for critical account planning, implementation, and support

• Offer superior customer experience by proactively addressing ongoing training and support needs in collaboration with other Stride Tutoring team members.

• Coordinate resources to ensure seamless service delivery across marketing/enrollment, operations, tutor management, support, billing, training, and professional development.

• Provide regular updates to partners on the progress of support, services, platform enhancements, timelines, operations, and campaigns.

• Develop and maintain an understanding of customer needs, contract terms, and account requirements to ensure compliance in collaboration with account managers.

• Responsible for meeting growth and retention metrics for the assigned customer portfolio and providing ongoing training about products and services.

• Monitor program outcomes, providing consultative recommendations with Business Development and other team members as appropriate.

• Collaborate closely with cross-functional teams including sales, enablement, tutor operations, and others to ensure customer satisfaction.

• Escalate technical issues and determine the best resources for remediation.

Required Qualifications:

• Five (5) to Seven (7) years of related experience OR

• Equivalent combination of education and experience

• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.) and web applications.

• Ability to interact with a diverse customer base.

• Knowledge of the K-12 education industry.

• Familiarity with education technology and online learning solutions.

• Strong interpersonal, communication, and presentation skills.

• Team-oriented with the ability to work effectively across the organization to solve complex issues.

• Ability to work autonomously with strong time management and organization skills.

• Ability to manage competing priorities in a results-oriented environment while demonstrating resilience.

• Negotiation skills to renew and grow existing business.

• Receptive to feedback, mentoring, and coaching.

• Ability to travel up to 15% of the time.

• Ability to pass required background checks.

Compensation & Benefits: Salaries are determined based on education, experience, qualifications, location, and market conditions. The anticipated salary range is $69,906.75 -- $123,085.20, with potential bonuses. Stride offers a comprehensive benefits package including health benefits, retirement contributions, and paid time off. Offers are typically in the bottom half of the salary range.

Additional Notes: The listed duties are not exhaustive. Employment is at-will, governed by state law, and can only be changed in writing signed by an authorized officer.

Job Type: Regular

If you require a reasonable accommodation during the application process, contact [e-mail].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: Stride, Inc. is committed to equal opportunity employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

About Us

For over 20 years, Stride, Inc. has provided innovative, high-quality, tech-enabled education solutions worldwide, serving learners of all ages and across all 50 states and over 100 countries.