Customer Success Manager - Startup

Startup Resources; New York (NY); Vor Ort; USD 135.000 - 165.000; Vollzeit

Benefits dieser Stelle

Equity

Medical, dental and vision premiums –

Wellhub access

Clear path to senior IC or team lead

Zusammenfassung

Startup Resources in Brooklyn, NY seeks a Customer Success Manager (Project Managers Welcome) to own 30-40 clients through the full wind-down process, from onboarding to final investor payouts. This is a non-sales client role where success is measured by speed, accuracy and client confidence, not revenue or renewals.

You'll work in Dumbo, five days a week in person; relocation is paid for the right candidate and visa sponsorship is not offered.

Qualifikationen

• 2–5 years in client success, client operations, implementation or project management.
• Experience in a complex or regulated environment (fintech, legal, tax, finance) is a big plus.
• Confident with founders, lawyers, investors and accountants.
• Highly organized with ability to juggle many clients without dropping anything.
• Empathetic, curious and able to make judgment calls.
• Happy on the phone.
• Startup experience and tools like Zendesk or Pylon are nice to have.

Aufgaben

• Be the first contact for clients via email, tickets and phone.
• Handle IRS 966 filings, asset transfers, account closures and capital distributions to investors.
• Onboard new clients and guide them through every stage.
• Become an expert in corporate wind downs.
• Feed product improvements back to engineering.

Kenntnisse

Client success

Project management

Operations

Regulated environment experience

Tools

Zendesk

Pylon

Jobbeschreibung

Customer Success Manager (Project Managers Welcome) | Up to $150k, No Quota | Brooklyn, NY

This is a non-sales client role. If you’ve managed lots of complex projects at once and want more time with clients, your background is exactly what this team has hired well from before.

The company

A seed stage startup helping venture backed founders shut down their companies properly, handling the legal, tax and operational side of a wind down. They’ve supported hundreds of startups in two years, reached an eight figure run rate and raised $12M from Floodgate, Afore, Ludlow and Hustle Fund. A second business licensing data to AI labs is growing fast, which is driving hiring across the team.

The role

You’ll own 30 to 40 clients through the full wind down process, from onboarding to final investor payouts. Success is measured by speed, accuracy and client confidence. Not revenue, not renewals.

What you’ll do

• Be the first point of contact for your clients across email, tickets and phone
• Handle IRS 966 filings, asset transfer agreements, account closures and capital distributions to investors
• Onboard new clients and guide them through every stage
• Become an expert in corporate wind downs
• Feed product improvements back to engineering

What they’re looking for

• 2 to 5 years in client success, client operations, implementation or project management
• Experience in a complex or regulated environment (fintech, legal, tax, finance) is a big plus
• Confident with founders, lawyers, investors and accountants
• Highly organised, able to juggle many clients without dropping anything
• Empathetic, curious, comfortable making judgment calls
• Happy on the phone
• Startup experience and tools like Zendesk or Pylon are nice to have

The package

• Equity
• 100% medical, dental and vision premiums covered
• Wellhub access
• Clear path to senior IC or team lead roles

Location

5 days a week in person in Dumbo, Brooklyn. Relocation paid for the right person. No visa sponsorship.