Customer Success Manager - Senior Living Health Tech

Monograph; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% company-paid health, dental, and vision coverage

2% 401(k) match

Flexible time off

Paid family leave

Job summary

Monograph is seeking a Customer Success Manager to empower senior living operators and ensure they maximize the value of our solutions. In this role, you will manage customer relationships from post go-live through renewal, overseeing engagement and success metrics.

The ideal candidate will have over 3 years of customer-facing experience, preferably in healthcare. We offer competitive compensation and comprehensive benefits, including 100% company-paid health coverage and flexible time off.

Qualifications

• 3+ years of experience in a customer-facing role.
• Exceptional communication and relationship management skills.
• Experience in healthcare or senior living operations is a plus.

Responsibilities

• Serve as the main point of contact for assigned customers.
• Drive platform adoption and ensure utilization of key features.
• Identify early signs of dissatisfaction and resolve issues.

Skills

Customer-facing experience

Relationship management

Proactive problem-solving

Job description

Monograph is seeking a Customer Success Manager to empower senior living operators and ensure they maximize the value of our solutions. In this role, you will manage customer relationships from post go-live through renewal, overseeing engagement and success metrics.

The ideal candidate will have over 3 years of customer-facing experience, preferably in healthcare. We offer competitive compensation and comprehensive benefits, including 100% company-paid health coverage and flexible time off.