Customer Success Manager — Scale & Coach Teams

Precision Labs; Lehi (UT); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Open and transparent culture

Life insurance

Disability coverage

Parental leave

Fertility benefits

Generous vacation time

401k Plan

HQ gym with coaches

Onsite child care center

Job summary

Podium is seeking a Manager of Customer Success in Utah to lead a scaling CS team, drive process improvements, and align customer outcomes with company goals. You will coach and develop CS Managers, collaborate with sales and product, and own strategic initiatives to enhance lifetime value across the customer base.

Ideal candidates bring post-sales leadership experience, a passion for AI-driven customer outcomes, and a proven track record of delivering measurable results in a fast-paced

Qualifications

• Experience designing and deploying new processes to improve team performance and adoption.
• Ability to speak with customers at all levels, including executives, managing escalations and growth opportunities.
• Demonstrated leadership across projects or professional experiences.
• Genuine curiosity about AI and its impact on customer outcomes.
• Experience driving value for customers at scale.
• Ability to communicate with radical candor and handle difficult conversations.
• Proven success in a customer-facing role and managing teams.

Responsibilities

• Evangelize Podium's vision and values so the team embodies them.
• Drive ownership for team outcomes and ensure on-time, high-standard deliverables.
• Coach team to align Podium solutions with customer needs and lifecycle value.
• Hire, develop, and manage Customer Success Managers.
• Develop and test new processes to improve efficiency and performance.
• Assess project scope, plan, and manage customer escalations.
• Provide radical candor feedback and coaching for improvement.
• Collaborate with cross-functional stakeholders to align sales, CS, and others.
• Manage performance and ongoing organizational uplift.
• Perform other duties as assigned.

Skills

Leadership

Process design

Client communication

Change management

AI curiosity

Scaling teams

Post-sales experience

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Podium is seeking a Manager of Customer Success in Utah to lead a scaling CS team, drive process improvements, and align customer outcomes with company goals. You will coach and develop CS Managers, collaborate with sales and product, and own strategic initiatives to enhance lifetime value across the customer base.

Ideal candidates bring post-sales leadership experience, a passion for AI-driven customer outcomes, and a proven track record of delivering measurable results in a fast-paced