Growth-Focused Customer Success Manager (SaaS)

App Samurai; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Storyly is a leading AI-powered content experience platform helping global brands engage users across apps and websites.

As a Customer Success Manager, you will manage a portfolio of ecommerce, fintech and betting clients post-sale, driving value, renewals and expansion. You’ll lead onboarding, monitor usage, run business reviews, collaborate with Product and Engineering, and turn outcomes into case studies. Strong English and Hebrew are essential, plus travel up to 10%.

Qualifications

• 3+ years in a customer-facing CSM or account management role.
• Experience managing mid-market or enterprise accounts.
• Strong written and verbal English and Hebrew communication.

Responsibilities

• Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech and betting companies from onboarding through renewal and expansion
• Lead onboarding calls and dashboard workshops to get new customers to first value fast
• Monitor account health and usage data to catch churn risk early, and act on it before it escalates
• Build content and engagement strategies tied to each customer's goals, using Storyly's widgets, placements, and AI-powered Flows
• Run regular business reviews that connect product usage to measurable outcomes — conversion, retention, AOV
• Own renewals and identify expansion opportunities, negotiating commercial terms directly rather than just relaying them
• Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap
• Turn strong customer outcomes into case studies, references, and reviews
• Represent Storyly at local relevant events, visit customers when necessary or beneficial to do so.

Skills

Customer Success

Account Management

Cross-functional collab

English & Hebrew comms

Tools

Salesforce

Custify

Job description

Storyly is a leading AI-powered content experience platform helping global brands engage users across apps and websites.

As a Customer Success Manager, you will manage a portfolio of ecommerce, fintech and betting clients post-sale, driving value, renewals and expansion. You’ll lead onboarding, monitor usage, run business reviews, collaborate with Product and Engineering, and turn outcomes into case studies. Strong English and Hebrew are essential, plus travel up to 10%.