Customer Success Manager: Retention & Growth

Konica Minolta Business Solutions U.S.A., Inc.; Columbus (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. seeks a Customer Success Manager – UC to build strong customer relationships, promote retention, and drive satisfaction with services and systems.

The role requires coordinating with customers to improve service delivery and identify opportunities for expanded engagement. The CSM will balance satisfaction, service improvement, and growth initiatives while aligning with internal teams to ensure effective resolution of incidents and timely project

Qualifications

• Bachelor’s degree or equivalent required.
• 4+ years in account management or external customer service."

Responsibilities

• Maintain high levels of customer satisfaction and retention for all customers in the assigned portfolio.
• Monitor service management performance including timely incident resolution and delivery of projects and technical services.
• Escalate major incidents and coordinate resolution with stakeholders and post-incident review.
• Manage risk to retain and grow customer accounts in the portfolio.
• Capture and act on customer feedback to ensure continued satisfaction.
• Identify and pursue new business opportunities.

Skills

Account management

Negotiation

Influencing skills

ITIL Service Lifecycle

Organizational skills

Customer service skills

Communication skills

Education

Bachelor’s degree or equivalent

Job description

Konica Minolta Business Solutions U.S.A., Inc. seeks a Customer Success Manager – UC to build strong customer relationships, promote retention, and drive satisfaction with services and systems.

The role requires coordinating with customers to improve service delivery and identify opportunities for expanded engagement. The CSM will balance satisfaction, service improvement, and growth initiatives while aligning with internal teams to ensure effective resolution of incidents and timely project