Customer Success Manager Remote (m/w/d)

Citian; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

On-site gym

Free snacks

Medical insurance

Dental insurance

Vision insurance

Generous PTO

Job summary

Citian is a fast-growing SaaS company in Washington, DC seeking a Customer Success Manager. You will understand our public sector clients’ needs and deliver outstanding experiences while ensuring maximum value from Citian products and services.

The role focuses on building lasting relationships, driving upsell opportunities within existing accounts, and collaborating with Sales/Development to optimize client experience. Travel regionally and nationally as needed.

Qualifications

• 3+ years of Customer Success experience in SaaS GovTech.
• Proven ability to develop and implement risk mitigation strategies.
• Strong track record of exceeding customer success metrics and targets.
• Willingness to travel regionally and nationally.
• Experience with public sector clients.

Responsibilities

• Understand customers' needs and provide outstanding experiences.
• Ensure maximum value from Citian products and services.
• Build lasting relationships with public sector clients to scale the business.
• Identify upsell opportunities within existing accounts.
• Gather client feedback and collaborate with Sales and Development teams.

Skills

Risk mitigation

Customer retention

Travel readiness

Public sector

Account management

Metrics driven

Job description

Job Description Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our Tech Solutions

You'll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. As a Customer Success Manager at Citian, you will be responsible for understanding our public sector clients' most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products.

3+ years of Customer Success experience ideally within SaaS GovTech.

• Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
• Strong track record of consistently exceeding customer success metrics and targets
• Ability to travel to various local and national events as needed. Travel will be regional and national
• Venture-backed, start-up experience
• Prior Customer Success experience with public sector clients
• Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
• On-site gym and free snacks in the office
• High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities