Customer Success Manager, Quant

LSEG (London Stock Exchange Group); New York (NY); On-site; USD 98,000 - 163,000; Full time

Benefits offered by this job

Annual Wellness Allowance

Paid time-off

Medical

Dental

Vision

401(K) Savings Plan and Company match

Commuter assistance

Job summary

London Stock Exchange Group (LSEG) is seeking a Senior Associate Customer Success Manager to drive adoption and expansion of our Quant & Feeds solutions in a New York setting. You will align customer outcomes with LSEG capabilities and orchestrate success plans across stakeholders.

You will educate customers on content and technology, monitor usage data, and collaborate with sales and solution teams to identify growth opportunities.

Qualifications

• 2-5 years of B2B consultative selling or customer success experience, preferably in SaaS.
• Ability to map a customer's business process to product capability.
• Experience collaborating with internal operations and account management teams.
• Executive engagement with business decision makers.
• Experience facilitating customer meetings and presenting to audiences.

Responsibilities

• Define success plans with objectives, milestones, risks and metrics.
• Educate customers on content and technology tailored to use-case.
• Monitor usage and health metrics to identify growth opportunities.
• Prompt internal partners for upsell or cross-sell opportunities.
• Ensure customers derive maximum value and collaborate with teams to retain and grow.
• Build relationships with decision makers to influence adoption.

Skills

B2B consultative selling

Customer success

Business process mapping

Executive engagement

Presentations

Project management

Travel onsite

Quantitative asset management

Financial markets

Programming knowledge

Microsoft Azure

Tools

Microsoft Azure

Job description

Job Description

Come join the LSEG team! Customer Success Managers (CSMs) connect our most strategic clients to LSEG's portfolio of quant and feed solutions. This specialist plays a vital role in ensuring our customer's unleash the full power of LSEG by discovering and implementing workflow solutions while continuously providing scalable yet adaptable guidance throughout the customer's journey. In a role that is comprised of relationship management, education, data science and deep functional expertise, CSMs are responsible for successful adoption and expansion of our content within their assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements activities with end users and key business decision makers to assist in reducing competitive risk and identifying opportunities for expansion. By transforming our client's business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth! The Quant & Feeds business at Refinitiv combines our industry leading content (including our Datastream, Starmine, IBES Fundamentals, and ESG franchises) with our industry partners to bring to market an outstanding offering for the Quant community. LSEG offers customers unparalleled flexibility via our datafeed and cloud tools including Microsoft Azure and Quantitative Analytics Direct.

Role Overview

• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
• Demonstrate and educate new customers on content and technology in a manner that is tailored to their specific use-case.
• Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary.
• Prompt LSEG business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross sell) are generated through adoption engagements.
• Ensure customers derive maximum value from their investment, use all licenses and collaborate with other LSEG stakeholder teams to ensure retention and growth.
• Build, maintain and maximize positive relationships with business decision makers and users within each account to influence adoption.

How You'll be Successful

• Breadth & depth of customer relationships
• Critical issue and risk mitigation management
• Contributions to role and process improvement
• Lead generation
• Proactive client engagements
• Portfolio churn
• Solution Adoption

Who You Are

• 2-5 years of commercial experience in B2B consultative selling or customer success preferably in a SaaS company.
• Ability to map a customer's business process to product capability.
• Strong ability to collaborate with internal operational and account management teams.
• Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers.
• Experience facilitating customer meetings and presenting to an audience in a concise, inspirational and convincing manner.
• Strong project management, technical and problem solving skills.
• Ability to travel onsite when required.
• Knowledge & experience in Quantitative Asset Management.
• Strong passion for the financial markets.
• Knowledge of a programming language a plus

Career Stage

Senior Associate

Compensation/Benefits Information

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $97,500 - $162,500. Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Variable Incentive Compensation plan. Target variable compensation will be commensurate with the posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience.

LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of:

• Annual Wellness Allowance
• Paid time-off
• Medical
• Dental
• Vision
• Flex Spending & Health Savings Options
• Prescription Drug plan
• 401(K) Savings Plan and Company match
• basic life insurance
• disability benefits
• emergency backup dependent care
• adoption assistance
• commuter assistance

London Stock Exchange Group (LSEG) Information

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.