Customer Success Manager – Pacific Time Webflow

HelpfulRemote; Pacific, Northern (MO, KY); Hybrid; USD 104,000 - 123,000; Full time

Job summary

Webflow's Customer Success team is hiring for an enterprise-focused role. You will be the main contact for strategic accounts, guiding adoption, conducting business reviews, and driving long-term value from Webflow's website experience platform.

Ideal candidates have 3+ years in customer success or related roles in SaaS or digital experiences, with familiarity in martech, CMS platforms, SEO, or analytics tools.

Qualifications

• 3+ years in Customer Success, Account Management, or client-facing roles in SaaS or digital experiences.
• Familiar with martech, CMS, SEO or analytics tools; strong organizational and technical aptitude.

Responsibilities

• Act as the main point of contact for strategic accounts from onboarding through renewal.
• Help teams adopt the platform, uncover new use cases, and run business reviews.
• Drive long-term value from Webflow’s website experience platform.

Skills

Customer Success

Account Management

SaaS Experience

Tools

Martech Platforms

CMS Platforms

SEO Tools

Analytics Tools

Job description

• United States (Pacific Time Zone) / BC, Canada
• Posted 3 weeks ago
• 144,500 - 170,000 CAD / year

Webflow

This role sits on Webflow’s Customer Success team, working with high-impact Enterprise customers from onboarding through renewal. You’ll act as the main point of contact for strategic accounts, helping teams adopt the platform, uncover new use cases, run business reviews, and drive long-term value from Webflow’s website experience platform.

Webflow wants at least 3 years in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or agency settings. Familiarity with martech, CMS platforms, SEO, or analytics tools is expected, along with strong organizational skills, technical aptitude, and a track record owning renewals or contributing to expansion revenue.

This is a full-time, permanent, remote-first position open to candidates based in the United States or BC, Canada, but requires being located in the Pacific time zone. Compensation varies by geographic pay zone and may include equity, bonuses, and benefits.

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