Customer Success Manager: Onboarding, Retention & Growth

Torch Technology; Austin (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k with Slavic

Medical and dental coverage with Aetna

Work from home stipend

Pantry and fridge stocked for hybrid

Maternity and Paternity leave

Unlimited PTO

Commuter benefits for hybrid employees

Job summary

Torch Technology is seeking a Customer Success Manager to guide a portfolio of small to mid-sized accounts from onboarding through early adoption to renewal. You will drive product usage, educate customers, and proactively retain and expand relationships, focusing on cost savings and time efficiency within a fast-growing, customer-obsessed team.

Responsibilities include capturing feedback, documenting insights in Salesforce, and collaborating with product and operations to improve the overall

Qualifications

• 1–2+ years in customer success, account management or sales in a startup or fast-scaling SaaS environment.
• Excellent organizational skills managing 250–350 accounts and ability to context switch.
• Strong written and verbal communication; building trust with dental office staff during onboarding and retention.

Responsibilities

• Own a portfolio of accounts from onboarding through early adoption to renewal.
• Drive product usage and value through regular check-ins, education, and support touchpoints.
• Capture customer feedback and surface patterns for cross-functional improvement.
• Log key insights in Salesforce and collaborate with product, engineering and operations.
• Conduct practice reviews for goal alignment and maximize success on the platform.
• Focus on retention and renewals to grow Torch’s relationship with customers.

Skills

Customer success

Account management

Sales

Organizational skills

Communication (written & verbal)

Tools

Salesforce

Job description

Torch Technology is seeking a Customer Success Manager to guide a portfolio of small to mid-sized accounts from onboarding through early adoption to renewal. You will drive product usage, educate customers, and proactively retain and expand relationships, focusing on cost savings and time efficiency within a fast-growing, customer-obsessed team.

Responsibilities include capturing feedback, documenting insights in Salesforce, and collaborating with product and operations to improve the overall