Customer Success Manager - Onboarding, Growth & Compliance

Commify-Group; Chattanooga (TN); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Competitive Salary

20 days PTO

401K

Medical and dental coverage

Wellbeing support

Job summary

Commify-Group, based in the USA, seeks a Customer Success Manager to ensure smooth onboarding, retain customers, and grow revenue across TextRequest brands.

You will lead end-to-end onboarding, manage premium accounts, monitor compliance, and collaborate cross-functionally to deliver outstanding customer experiences.

Hybrid role with a competitive salary and benefits, including PTO, health coverage, 401K, wellbeing programs, and opportunities to shape digital communications.

Qualifications

• Strong communication skills and experience in customer success or telecommunications.
• Experience managing complex accounts and cross-functional collaboration.

Responsibilities

• Lead end-to-end onboarding, including 10DLC approval and provisioning; host meetings and train customers; provide ongoing support to maximize product adoption.
• Drive revenue and retention through proactive outreach; handle billing issues; perform regular account health checks.
• Monitor messaging for compliance; issue warnings and escalation as needed; manage offboarding of non-compliant or fraudulent accounts.

Skills

Customer success

Account management

Onboarding

Compliance

Job description

Commify-Group, based in the USA, seeks a Customer Success Manager to ensure smooth onboarding, retain customers, and grow revenue across TextRequest brands.

You will lead end-to-end onboarding, manage premium accounts, monitor compliance, and collaborate cross-functionally to deliver outstanding customer experiences.

Hybrid role with a competitive salary and benefits, including PTO, health coverage, 401K, wellbeing programs, and opportunities to shape digital communications.