Customer Success Manager

Regroup; Dallas (TX); Remote; MXN 1,011,000 - 1,770,000; Full time

Benefits offered by this job

Fully remote work opportunity

1099 contract

Job summary

Regroup Mass Notification, a global company with headquarters in Dallas, is seeking a Customer Success Manager to nurture long-term client relationships and maximize ROI across the lifecycle. You will own renewals, conduct QBRs, onboard new clients, gather feedback, and collaborate with Sales, Product, and Services to resolve product pain points and promote customer loyalty.

This is a 1099 contract role with fully remote work, requiring strong English communication, cross-functional

Qualifications

• 3+ years of Inside Sales or Customer Success experience.
• Proven renewal experience in a B2B SaaS environment.
• Strong understanding of B2B SaaS business models and multi-divisional customers.
• Experience managing US-based clients.
• Excellent written and verbal communication skills in English.

Responsibilities

• Understand customer outcomes by communicating with customers and analyzing feedback.
• Deliver ROI updates to clients throughout the lifecycle.
• Manage and grow the book of business, including renewals.
• Conduct Quarterly Business Reviews (QBRs) and advise clients.
• Act as a Customer Advocate and learn about clients.
• Build trust and transparency with clients.
• Enhance customer training and onboarding of new clients.
• Evaluate customer needs and manage requests and expectations.

Skills

Executive presence

Communication

English proficiency

Self-motivation

Proactive mindset

Job description

Regroup Mass Notification — a global company with headquarters in Dallas — is looking for a customer success manager.

Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed.

The Customer SuccessManager focuses on the long-term customer relationships by proactively determining solutions to potential client pain points, identifies upselling opportunities while ensuring customer satisfaction

You will be responsible for:

• Understanding customer outcomes by communicating with customers, analyzing customer health metrics, running NPS and gathering other feedback.
• Delivering and communicating ROI to the clients, throughout the customer lifecycle
• Manage and grow the company’s book of business, responsible for renewals
• Conduct QBR meetings and consult the clients
• Act as a Customer Advocate by learning about our clients
• Build Trust and Transparency with Clients
• Enhance Customer Training
• Evaluate and Analyze Customer Needs
• Onboard New Clients
• Promote Customer Loyalty
• Manage customer requests, expectations, and communication.
• Being the main point of contact between the company and a number of named accounts

We have seen people with these traits have great careers in our company:

• Entrepreneurs - we’re looking for a self-starter, someone who needs little direction and takes a high level of ownership over responsibilities
• Previous successful Inside Sales, account executives, or Customer Success Experience
• People person - enjoys talking to customers and helping them solve problems
• Ability to create structure in ambiguous situations and design effective processes
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

What we have to offer you

• Great culture, flexible work environment, fully remote work opportunity
• Salary plus opportunities for bonuses and commissions
• A mission-driven career that literally saves lives. At our core, we keep institutions afloat and efficient by making communications easy and effective. We keep individuals and entire communities safe by offering the best-in-class emergency notifications on any device.

Minimum Requirements

• Proficient or native English with impressive executive presence and communication abilities
• Demonstrates technology proficiency
• Driven, self-motivated, enthusiastic, and with a “can-do” attitude
• A strong and assertive communicator who can address negative sentiments
• 3+ years of previous successful Inside Sales or Customer Success Experience is a MUST
• Proven results in the renewal process
• Robust understanding of B2B SaaS Business Model and proven prior experience in B2B SaaS
• Experience in working with complex, multi-divisional, multi-geographical customers
• Proven experience managing clients from the United States of America
• Previous Sales experience is preferred but not required

This is a 1099 contract position.

A Background Check is required.

Only resumes written in English will be considered.

A good computer and a reliable home internet connection are a must.