Customer Success Manager

Commify-Group

Chattanooga (TN)

Hybrid

USD 55,000 - 60,000

Full time

10 days ago

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Benefits offered by this job

Hybrid working

Competitive Salary

20 days PTO

401K

Medical and dental coverage

Wellbeing support

Job summary

Commify-Group, based in the USA, seeks a Customer Success Manager to ensure smooth onboarding, retain customers, and grow revenue across TextRequest brands.

You will lead end-to-end onboarding, manage premium accounts, monitor compliance, and collaborate cross-functionally to deliver outstanding customer experiences.

Hybrid role with a competitive salary and benefits, including PTO, health coverage, 401K, wellbeing programs, and opportunities to shape digital communications.

Qualifications

Strong communication skills and experience in customer success or telecommunications.
Experience managing complex accounts and cross-functional collaboration.

Responsibilities

Lead end-to-end onboarding, including 10DLC approval and provisioning; host meetings and train customers; provide ongoing support to maximize product adoption.
Drive revenue and retention through proactive outreach; handle billing issues; perform regular account health checks.
Monitor messaging for compliance; issue warnings and escalation as needed; manage offboarding of non-compliant or fraudulent accounts.

Skills

Customer success

Account management

Onboarding

Compliance

Job description

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

TextRequest is one of our core USA brands directly connecting our customers to theirs, through the unmatched power of business texting services. Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more.

We are seeking a skilled and motivated Customer Success Manager to join our dynamic team and help drive customer satisfaction and business growth.

The Role

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role involves ensuring 100% compliance, maximizing platform use, and maintaining positive customer engagement while identifying opportunities for account expansion and compliance oversight.

We seek a detail-oriented professional with strong communication skills and experience in customer success or telecommunications. The role requires managing complex accounts, collaborating cross-functionally, and delivering excellent customer experiences with autonomy in daily operations and strategic initiatives.

Customer Onboarding & Support: Lead end-to-end onboarding, including 10DLC approval and number provisioning; host customer meetings and training; provide ongoing support to maximize product adoption; and respond promptly to inquiries.
Account Management & Revenue Operations: Drive revenue and retention through proactive outreach; handle billing and payment issues; perform regular account health checks and nurture engagement.
Compliance & Risk Management: Monitor messaging for compliance issues; issue warnings and escalation complaints; verify suspicious accounts; manage offboarding of non-compliant or fraudulent accounts with thorough documentation.
Account Management: Conduct quarterly outreach with personalized QBRs; maintain strategic relationships with premium accounts; develop growth strategies and identify expansion opportunities.

Benefits