Customer Success Manager, Home & Lifestyle

Lensa; Santa Monica (CA); On-site; USD 52,000 - 112,000; Full time

Job summary

Join a leading company as a Customer Success Manager, where you'll play a vital role in enhancing vendor partnerships and improving the customer experience on a major e-commerce platform. Utilize your analytical skills and experience in account management to drive strategic growth initiatives. Work within a supportive team that values innovation and collaboration, contributing to exciting projects that impact millions of customers.

Qualifications

• Minimum of 3 years of vendor or client-facing experience.
• Background in Account Management, Vendor Management, or related fields.
• Experience in retail, e-commerce, or technology industries preferred.

Responsibilities

• Drive business growth through strategic planning with vendors.
• Analyze performance metrics and provide actionable recommendations.
• Collaborate with cross-functional teams to resolve vendor inquiries.

Skills

Analytical and problem-solving capabilities

Excellent written and verbal communication skills

Time management

Proficient in Microsoft Excel

Education

Bachelor's degree

Tools

Data analysis and presentation tools

Job description

Customer Success Manager, Home & Lifestyle

Customer Success Manager, Home & Lifestyle

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Description

This role can be located in one of our approved corporate offices in Santa Monica, CA or Seattle, WA.

Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.

Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.

Key job responsibilities

• Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
• Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
• Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
• Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
• Contribute to process improvements and innovation initiatives that benefit the broader organization
  
  

A day in the life

• Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions
• Review and analyze performance data to identify growth opportunities
• Develop and present strategic recommendations to vendors
• Participate in team meetings and knowledge-sharing sessions
• Manage multiple projects while maintaining high service standards
  
  

About The Team

We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.

Basic Qualifications

• Bachelor's degree
• 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Demonstrated analytical and problem-solving capabilities
• Experience with data analysis and presentation tools
• Excellent written and verbal communication skills
• Time management
• Proficient in Microsoft Excel
  
  

Preferred Qualifications

• Experience in retail, e-commerce, or technology industries
• Project management experience
• Proficiency in data visualization tools
• Experience managing multiple stakeholder relationships
• Background in process improvement or operational excellence
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $52,400/year in our lowest geographic market up to $112,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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